project manager / telcom operations manager
Resume:
Glennis Jackson
**** **** ****** ************, ** 30135
***************@***.***
Professional Summary
** ***** ********** ** *** telecommunications industry as a project manager and operations manager. Results-oriented professional with a successful track record. Experience concentrated in management of timelines in delivery of networking solutions, status reporting and contingency planning. An effective problem solver who efficiently resolves issues to meet challenging objectives and goals.
Core Qualifications
Strong knowledge and understanding of layers 2 and 3 in the OSI model
Six Sigma Yellow Belt
Preparing for PMP Exam
Experience
Orange Business Services
Loop Delivery Manager October 2013 to July 2014
Utilized telecom knowledge to migrate existing OBS customers onto new AT&T Ethernet circuits. Managed inventory to reuse the last mile of former regional Bell operating companies on approximately 750 copper connections to speed up installation time and cut cost. Worked with engineering and equipment vendors to ensure delivery of correct equipment.
AT&T Contractor
Ethernet Provisioning January 2012 to January 2013
Provision Ethernet customer solutions including layers 1, 2 and 3. Acted as liaison between customer and local exchange carrier to shorten fiber installation intervals. Provided communication between internal AT&T organizations, sales and customer regarding critical path and risk management of solution.
AT&T / BellSouth
IP Provisioning - Migration Manager February 2009 to July 2010
Prepared Legacy SBC Internet and VPN customers for migration to AT&T platform, managing gaps between layer 2 and layer 3 to ensure seamless transition. Developed process and procedure for migration team as no previous documentation existed.
BellSouth Provisioning and Reliability Group
Network Manager-Advanced Tech Design June 2005 to February 2009
Prepared department for review in preparation of Management System and Operating Control Certification. Provided developmental and corrective feedback to improve individual performance. Utilized trend reporting to assist with process improvement.
BellSouth Provisioning and Reliability Group
Complex Services - Managed WAN Services March 2003 to June 2005
Project managed duplication and migration of Georgia Public Library System’s 320-site network and Georgia Department of Education’s 184-site network onto BellSouth platform. Maintained inventory of customer network for lifecycle management. Ensured ILEC invoices were paid in timely fashion. Worked with Engineering and equipment vendors to ensure delivery of correct equipment.
BellSouth Carrier Professional Services
Service Management September 2000 to March 2003
Provisioned customer’s Internet products to complete solutions. Product training and knowledge includes various transport types, Managed WAN products, BGP4 and MSS VPN AAA Hosting. Received Team Relay Award as member of Service Management for outstanding production numbers.
Education
Shorter College, Rome, Georgia
Bachelor of Arts, Mass Communications
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