Customer Service Engineer

Ngozi Nsoedo

**** ********* **** **** • Cary, North Carolina 27518

• 240-***-**** • *******@*******.***

Education

Bachelor of Science June 2013

Major: Computer Science, Minor: Spanish

Randolph-Macon College, Ashland, VA

Study Abroad January 2012

Spanish, Central American Culture and Civilization

San Jose, Costa Rica

Certificate of Completion May 2009

Academy of Information Technology (AOIT)

Damascus High School, Damascus, MD

EXPERTISE

Microsoft Word, Excel, PowerPoint, Windows Movie Maker, Internet Explorer, Firefox, Linux, Windows 7, Windows Vista, Java, C, C#, C++, OpenGL, HTML, CSS, Eclipse, Visual Studio 2010, TestLink, Bugzilla

Senior Project

Iterative Terrain

Built an iterative terrain using OpenGL bound with C++

Gained valuable experience giving technical presentation

Code for the terrain was used by the students for final class project

Work Experience

Software Engineer-Fresher

HCL America Inc. December 2014 – Present

Complete 2 week graduate engineering training program

To develop and deliver codes for the work assigned in accordance with time quality and cost standards.

To test software code as per work allocated within the quality standards prescribed so as to meet the client requirements.

Sales Associate

Banner’s Hallmark, Gaithersburg, MD June 2013 – December 2014

Responsibilities include: all aspects of customer service, and minor clerical work including cash handling at shift change

Responsibilities include: arranging store displays of feature merchandise, store stocks orders and dressing store windows

Mentor

National Society of Black Engineers (NSBE), Alexandria Virginia July 2014 – August 2014

Taught 20 – 25 grade school students important engineering concepts through building different environmentally friendly toys

Prepared students for competitions that demonstrated their comprehension of different engineering concepts

Resolved and responded to inquiries and issues made by parents and students

Student Assistant

Butler Lab, Randolph-Macon College October 2009-May 2013

Assist faculty members with lab reservations

Provided technical assistance for devices in the classroom and the lab such as: DVD players, televisions, projectors, PC hardware/ software/ user support, and daily operations

Update the content pages of the Modern Language Department using Sitecore

Intern

Town of Ashland Town Hall, Ashland VA January 2013

Improved the existing Town Hall’s Comprehension Plan making it more user friendly

Town Hall website and Facebook page management

Performed independent tasks, trouble shooting, and modify online data entry

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