Customer Service Quality Assurance, Receptionist

Lacreasha Reed

People-oriented, outstanding communication skills

McKinney, TX 75069

*************@*****.*** - 469-***-****

Customer Service Representative / Receptionist

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Assurance Representative

Torchmark corp - McKinney, TX - January 2014 to Present Daily maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

Make outbound calls to potential customers-verify and document required information to finalize applications for underwriting assessment

Properly document non-contact attempts within the Quality Assurance Database Successfully meet the minimum expectation for department key performance indicators Ability to use computers and other office equipment Knowledge of medical terminology

Knowledge processes in a medical environment

Sales Associate

Body Central - Allen, TX - October 2013 to May 2014 Responsible for selling products, merchandise, and services in a retail setting, such as clothes, shoes, and jewelry

Greet customers and give each customer what they want or need Provided advice to clients regarding particular products or services Keeping the store tidy and clean, this includes sweeping and wiping down the mirrors of the fitting rooms EDUCATION

High School Diploma

McKinney North High School - McKinney, TX

SKILLS

- Communicate well both orally and through written communication, - Execellent organization and time management skills, - Strong customer service

ADDITIONAL INFORMATION

Typing 40-50 wpm

Listen attentively

Solve problems creatively

Excellent at managing time

Good with customer care

Detail Oriented

Good team work

Contact this candidate