Manager Customer Service
Resume:
Shawn Rucker Sr.
***********@*****.***
Chicago, Illinois 60609
OBJECTIVE
To work professionally for a company where I can use my experience and education in imaging and operations/production management to help the company meet and surpass its goals.
SKILLS
Leadership
Manage 45 people with one direct report in a production facility.
Monitor daily tracking of production labor and revenue.
Administer recruiting as well as interviewing and hiring.
Design work flow process.
Cross-Train/develop staff/management team.
Manage over 200 accounts.
Project /Operation managing for state/government contracts.
Manage all office services operations.
Communication
Liaison for state of Illinois/USPS.
Issue performance assessments in a timely manner.
Oversee privacy & information guidelines.
Distribute procedures and instructions on projects to production team.
Research issues identified to determine their cause and recommend solution’s to be implemented.
Manage/develop all client relationships.
Managed all vendor accounts.
Production
Maintained various reports for State officials.
Managed imaging/scanning HIPPA documents though various DMS.
Successfully impacted revenue in a high volume/deadline compliance environment.
Effectively developed QA process.
Produce high volumes of images via mail, fax, and email.
Implemented all imaging processes/procedures and software usage.
Effectively manage and maintain $800k a month operation.
Directly impact revenue with a 27% labor on a monthly basis.
Control cost of goods on a monthly basis.
Track and monitor P&L on a weekly basis.
WORK
EXPERIENCE
Sr. Operations Manager,
Maximus, Chicago, Illinois; November 2012 – June 2014
Operations Manager,
Williams Lea, Chicago, Illinois; August 2003 – June 2012.
Shift Manager/Customer Service Manager,
Ikon, Chicago, Illinois; August 1995 – August 2003.
EDUCATION
Robert Morris University, Chicago, Illinois Bachelor of Business Administration in Management, April, 2010
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