Customer Service Medical

Monique Sellers

**** *. ****** **. *******, IL **620 773-***-**** ***************@*****.***

Objective

Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

WORK HISTORY

Mo’z Ridez Transportation Service

Chicago, IL Present- July 2014

To provide a safe, licensed transportation service for children at a reasonable price to parents.

Enhance the business by becoming a trusted viable transportation source to parents and children.

Contract with area service agencies, day care, preschool and recreational services that do not provide transportation.

Field Museum

Housekeeping Administrator

Chicago, IL October 2012- May 2014

Inspect level of cleanliness and report issues to the management

Assist in scheduling of staffs according to projected staffing requirements

Respond to guests’ requests and complaints

Type up Daily Reports

Coordinate supplies of linen etc. in order to maintain sufficiency

Report lost and found articles

Maintain linen carts and supplies as necessary

Lakeside Medical Center

Customer Service Representative/Medical Assistant

Chicago, IL May 2011- December 2012

Answered phone calls and set up appointments for patients

Responsible for drawing blood, giving injections and administering urinalysis testing for patients.

Multi-tasked duties such as taking patient medical histories and submitting prescription requests to the pharmacy.

Setting up test apparatus

Obtaining and recording test data in accordance with standards

Performing basic analysis of test data and routine calculations

Starbucks Coffee

Barista/ Cashier

Chicago, IL June 2010- October 2011

Provided customer service via taking customer orders.

Worked cash register balanced register

Made weekly bank deposits

Greet customers

Stocked merchandise

Education

Kennedy King College

Chicago, IL

January 2010- May 2012

Completed 70 credit hours

Majored in Early Childhood Development

Obtained an Associates degree in course studied

Medical Assisting, Diploma

Everest College, Chicago, IL

August 2009- May 2010

CPR Certified

HIPAA & OSHA Trained

High School Diploma

September 2000- June 2004

Simeon Career Academy, Chicago, IL

Computer Technology Certificate Obtained

General Education Diploma Obtained

ADMINISTRATIVE SKILLS

• Insurance billing: CMS-1500 • managing a multi-line phone

• Proficient in Microsoft Word, Excel, Spreadsheet • Health records management

• Appointment setting • 10 key calculator

• Bookkeeping and basic accounting • Proficient in medical terminology

80 words per minute

REFERENCES UPON REQUEST

Contact this candidate