Customer Service Assistant

MELINDA HERRED

**** ***** *********

CHICAGO, ILLINOIS 60623

773-***-**** EMAIL:**********@*****.***

OBJECTIVE

To obtain a career in a healthy and stable environment in which to utilize my personal abilities.

FUNCTIONAL SUMMARY

Team leadership skills, customer service skills, excellent communication skills, general/medical office

experience, various clinical skills, EMR, EKG, Nebulizer Treatments, Surgical Procedures, venipuncture,

dermal punctures, injections, Collection of specimen and cultures, preparation of instruments and autoclave,

hearing and vision screening.

EXPERIENCE

2/2014 – 12/2014 Blue Cross Blue Shield of Illinois Chicago, IL

Quality Review Specialist/ Closer

Various assignments according to department and team needs. Daily assigned cases for review upload vendor reports, made verbal notifications to providers and patients, closed and verified appeals, voicemail inventory and reports, and vendor uploads and downloads of medical records, appeals, cases of provider and member appeals.

8/2013 – 2/2014 Resurrection Health Care / Kelly Services Chicago, IL

Phlebotomist/ PCT

Responsible for the collection and processing of blood and other specimens for the purpose of testing and

analysis.

7/2006 – 7/2013 Zimmerman Woodruff Funeral Services Chicago, IL

Executive clerical Assistant/Prep Clerk

General Office Duties, Cleaning, Preparation and Inventory, Faxing, Xeroxing, Filing, and verifying insurance claims and policies.

4/1996 – 12/2013 Lawndale Christian Health Center Chicago, IL

Medical Assistant

Responsible for ensuring a smooth patient flow from waiting areas to exam rooms or treatment areas; patient

assessment; perform basic vital signs; record and document accurately on appropriate forms; cleaning and

stocking rooms; set up exam rooms and assist physicians as needed and facilitating groups and injections.

7/1996 – 12/1996 Lawndale Christian Health Center Chicago, IL

Health Support Case Worker

General office duties; helping clients with applications for medical assistance.

1993 – 1994 Schwartz Pickle Company Chicago, IL

Inspector

Active in all phases of picking, packing, inventory, and sanitation duties.

1990 – 1992 Lawndale Christian Development Association Chicago, IL

Executive Assistant

Performing general office duties such as data entry, switchboard operator, filing, inventory, distribution of

incoming and outgoing mail and scheduling appointments.

1989 – 1989 Wally’s Restaurant Chicago, IL

Waitress/ Cashier

Responsible for preparation of customer service, food and drinks, catering, stocking, inventory, and light

cleaning.

EDUCATION

2011- Present Anthem College Phoenix, AZ

Associates in Health Care Management

2012 Grace Career Health Center Chicago, IL

EKG, Phlebotomy, Patient Care Tech

2005 – 2006 Malcolm X College Chicago, IL

Nursing

1996 Wilbur Wright College Chicago, IL

Certified Nursing Assistant

1993 Malcolm X College Chicago, IL

High School Equivalency Diploma

REFERENCES

Available Upon Request

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