Customer Service, Microsoft, VOIP, IBM, quick to learn.

Dan Friis

***B N. Hough Street, Barrington IL 847-***-**** ********@*****.*********:********@*****.***

mailto:********@*****.***

mailto:********@*****.***

OBJECTIVE

To be able to utilize creativity, education, experience, and knowledge to provide technical solutions for the needs of business customers with a focus on improving efficiency and reducing outages.

SUMMARY OF QUALIFICATIONS

●Fifteen years of experience working with technology focusing on IT efficiency and customer support

●Excellent sense of responsibility and ownership of assigned tasks/goals/objectives

●Willing to reach outside of areas of responsibility to achieve results

●Excellent written and verbal communication skills

TECHNICAL SKILLS

Hardware

●HP, Dell, IBM and various other Laptops, Desktops, and Servers

●Blackberry, iPhone, Android devices

●Experience with Avaya VOIP phones

Operating Systems

●Microsoft OS’s from DOS to Windows 8.1

●Macintosh OSX

Networking

●TCP/IP, VPN, wireless networking, and mobile phone networks.

Software

●Altiris Systems Management and Ticketing Systems

●Microsoft Office

●AS/400

●Adobe products

●SAS

●Avaya Administration Tools

●Track IT

●Exchange 2000-365

●HP Jet Admin

●Trend Kaspersky and McAfee AntiVirus

●Symantec Backup-Exec

PROFESSIONAL EXPERIENCE

Desktop Engineer / Operations Technician

(2011-2015)

Blick Art Materials

Highland Park, IL

●Developed department based imaging reducing laptop replacement time.

●Brought company’s executive location from Windows XP to Windows 7.

●Worked through the many challenges of a company acquisition.

●Purchasing of all business equipment through Dell, CDW, or other vendors. Asset management

●Worked outside my responsibility to assist and improve Retail IT department, took on their tasks.

●Designed scripts to automate software installs. Improved internal software’s ability to remotely install.

●Performed weekly backups. Provided excellent customer service.

Desktop Support

(2008-2011)

Ciber Inc / Cole Parmer

Vernon Hills, IL

●Guided company through 3 image standards replacing all 300 computers without error. This includes computers local, remote and international.

●Brought up to date neglected 5 year old documentation bringing the company current for more than 20 software applications.

●Packaged and deployed Microsoft Office 2007 Professional across the whole company over night while also producing user friendly handouts detailing the use of “the ribbon.”

●Updated entire site in Montreal Canada.

●Built a deployment server, imaged, and upgraded all computers without losing user’s data.

●Provided excellent customer service receiving spot awards from managers, departments and individual employees.

●Created a loaner laptop process allowing for older assets to be further utilized while maintaining accountability.

Network Administrator

(2007-2008)

Senior Flexonics

Bartlett, IL

●Took initiative to understand and create backups of 40 twenty year old industrial machines saving the company a lot of time when they failed.

●Assisted in design and implementation of upgrading our server room to accommodate for growth. Worked with engineers to maximize space while staying within code.

●Completed a server reduction project putting 16 server’s functions onto 8.

●Created and tested disaster recovery procedures.

●Automated select imaging procedures.

Desktop Support

(2005-2007)

Career Education Corporation

Hoffman Estates, IL

●Created addition to login script that would install printers based on computer location reducing ticket creation for employees when they move.

●Key player in building CEC’s Schaumburg location’s IT infrastructure.

●Assisted in implementation of Catalyst 6509 switches and network infrastructure.

●Engineered Standard Image and deployed to 800 PC’s.

Laptop Repair

(2004-2005)

MicroMedics

Vernon Hills, IL

●Went from a beginner soldering tech to an experienced level in two weeks improving my repaired units per day from 7 to 12.

Automated Systems Repair

(1999-2003)

United States Army

Fort Hood, TX

●Built a LAN in Iraq for the 602nd Maintenance Company. Distributed switches to heavier populated areas and buried cables to avoid network outages.

●Updated an underdeveloped ticketing system adding the capability of handling more incoming requests.

●Received the Army Commendation Award for excellent service.

EDUCATION

Certifications

(2002-2015)

New Horizons Central Texas College

Fort Hood, TX / Chicago, IL

●A+

●Microsoft+

●Network+

●Windows 2000 Administration

●MacOS Administration

35 J Advanced Individual Training Course

(November 1999)

United States Army Fort Gordon

Fort Gordon, GA

●This is the United States Army’s four month intense training course in which I trained to repair general electronics and personal computers in both garrison and tactical environments.

High School Degree

(1994-1998)

Prospect High School

Mount Prospect, IL

REFERENCES

Pete Hummel

Systems Engineer Cole Parmer

224-***-**** 625 E. Bunker Court

Vernon Hills, IL 60061

Frank Peterson

Retail Operations Supervisor Dick Blick

847-***-**** 1849 Green Bay Road

Highland Park, IL 60035

Richard Davis

Senior Server Specialist Hallmark Services Corporation

630-***-**** 1000 E Warrenville #400

Naperville, IL 60563

David Bell

IT / Security Manager Cardinal Ritter High School

412-***-**** 3360 W 30th St.

Indianapolis, IN 46222

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