Customer Service Medical
Resume:
ANNA VANDERGRIFF ROWLETT
La Vergne, Tn 37086
Cell: 615-***-****
Email: ***********@*****.***
WORK HISTORY
Sep 2003
to
Present
Order Entry - Lead
Walter Meier Manufacturing
La Vergne, Tn 37086
To enter orders that are fax, called and emailed in with consistent accuracy and precision. I also
motivated and monitored team performances. Confirmations were emailed or faxed to the Dealer or customer after entry for their records. I also assisted on the phones when the abandon rates were high. Send daily invoices from SAP and filed all orders.
Employee of the Month May 2008
Employee of the Month June 2009
Most Fun CSR, Customer Service Week 2011
Customer Service Seminars yearly
Stewarts Creek Middle School - Game Day
Aug 1998
to
Jul 2003
Contract Billing Coordinator
Dialysis Clinic Inc
Nashville, Tennessee 37210
Reviewed monthly aging report for duplicate test charges before billed to insurance companies. Also, separated and mailed out monthly bills to the Contract hospitals, clinics and dialysis clinics.
Jun 1991
to
Aug 1998
Accessioning Tech / Problem Resolution Coordinator
Dialysis Clinic Inc
Nashville, Tn 37210
pulled, labeled and assisted in delivery of blood samples to Departments for testing . The blood is shipped from clinics all across the United States by UPS or Fed Ex. Also, when clinics have issues I called the clinics with the issues to get this resolved. I assisted Bacti with plating cultures and poring up Aluminums and Zinc samples.
EDUCATION
Aug 1983
to
May 1984
Middle Tennessee State University
Murfreesboro, TN 37132
Pre-Physical Therapy
Fulfilled 2 semesters of pre-requisite's .Medical Terminology 101 and 102, Cat Anatomy are two classes i fulfilled in this year .
Aug 1982
to
May 1983
Motlow State Community College
Lynchburg, TN 37352
General Studies
General studies for Pre - Physical Therapy
Deans List - all quarters
Special Olympics Volunteer
SOFTWARE/SYSTEM SKILLS
SAP experience
MIS experience
Microsoft Outlook
Microsoft Excel
Microsoft Word
REFERENCES
Kristy Jones - 500-7479
Pamela Daniel 931-***-****
Jim Duke 278-4126
Sarah Clark -278-6866
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