Production Supervisor, Field Service Technician
Resume:
Hilda Morelos
**** *. ****** ***. *******, IL. **618
Email: *********@*****.***
PROFILE
Over 25 years of experience troubleshooting, training and repairing electronic systems and equipment. Customer Service Support and Management Skills. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution and enhancement resolutions.
PROFESSIONAL EXPERIENCE
AEROTEK Chicago, IL. JUNE 2014-APRIL 2015
PRODUCTION SUPERVISOR
Supervise production line of 25-30 employees.
Supervise Shipping/Receiving
Troubleshooting on the lines when Technicians not present.
Daily administrative duties of Inventory and Production Outputs.
BLAC INC. Elmhurst, IL. JULY 2007-MARCH 2014
INVENTORY SUPERVISOR
Responsible for maintaining Inventory Control.
Supervising Shipping and Receiving.
Assisting Production in sub-assemblies/Troubleshooting.
Mediator between Engineering and Production for ECO’s
BST PRO MARK Elmhurst, IL. JUNE 1992 – JUNE 2006
ASSISTANT SERVICE MANAGER
Conducted and scheduled tests, repairs and onsite training of Inspection Video Systems used on Printing Presses. Documented inspections, maintenance, repair work and failure in maintenance logs and customer database. Trained customer employee’s on operational procedures with emphasis on quality, productivity and overall equipment readiness.
Communicate with Accounting Department for proper refund of monies on customer accounts.
Communicate with Purchasing Department for stock of Inventory.
Create procedures for time management and effective customer service.
Communicate with Shipping Department on incoming and outgoing customer repairs.
Manage customer files, inspection system files and database for weekly reports.
Work closely with Engineering and Production on R&D projects and ECO’s.
Troubleshooting via phone, fax, email, in the field and in-house repairs.
Scheduling of Technicians for Customer On-site Repairs or Training.
NORTHGATE TECH Arlington Heights, IL SEPTEMBER 1988-JULY 1992
ELECTRONIC TECHNICIAN
Responsible for assembling, testing and repairing high end systems for the Medical Field.
Assembled and tested finished products.
Communicate with Production on Sub-Assemblies
Communicate with Engineering on ECO’s
EDUCATION
Coyne American Institute, Chicago IL
September 1988 Electronic Technician Diploma
SKILLS
WINDOWS 2000/XP/7/8, MS OFFICE, MAS 90 and VISUAL MANUFACTURING. FLUENT IN SPANISH
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