Customer Service Data Entry

**** ********* ***** ***** 214-***-****

Midlothian, Texas 76065

E-mail: ****************@*****.***

mailto:********@*****.***

Nicolas V. Garrett

Objective I am seeking an opportunity that allows me to develop and grow my skills working and leading children. Throughout the past 3 years, I have acquired experience and skills in a variety of leadership roles. I hope to be a positive role model and share the joy I have working with children to help transform the program into one of excellence, quality, curriculum, and pleased parents.

Education Aug. 1995-May-1996 Mountain View College Dallas, TX

Aug. 1994-April 1995 Florida A&M University Tallahassee, FL

Certifications I hold certifications through the YMCA in CPR, First Aide,

Blood Born Pathogens, Sexual Harassment Prevention, and

Child Abuse Awareness

Work Experience November 2014- March 2015 Capital One Irving, TX

General Customer Service

Responsibilities of a teller at a branch location:

Update account information such as address, phone numbers, etc.

Provide account balances, recent transactions, transferring accounts, as well as account research.

Perform stop payments on accounts, activating debit cards, placing blocks and travel exclusions.

Responsible for transferring customers to the appropriate departments.

May 2011- September 2014 HMS Irving, TX

Verification Clerk

Researched dates of coverage and types of coverage for vendors.

Responsible for entering updated or new coverage information.

Reached out to vendors via telephone for customer coverage information.

August 2007- September 2010 Town North Family YMCA Dallas, TX

Site Director / Camp Director/Child Watch Attendant

Coordinate employee positioning to allow for maximum coverage

Supervise staff activity to insure optimum efficiency

Prepare Curriculum for each day

Train new staff/keep staff appraised of new mandates

Monitor Children’s activities

Interview and hire new staff

Tutor Children

Maintain relationships with parents

Maintains required documents for audit

March 2005-Jan. 2007 Bank Of America Dallas, TX

Mailroom Clerk

Ran NP 800 mail sorter

Pulled and sorted mail

Keyed lockbox accounts

Delivered mail to extractors on production floor

Signed in mail drops

Oct. 1999-Oct. 2000 E-Funds/Chex Systems Dallas, TX

Data Entry/Research Clerk

Data entry

Research files

Format/send letters

Delivered inter-office mail

Processed consumer files

March 1999-Aug. 1999 Daytop Village Dallas, TX

Childcare Tech

Administer medication to patients

Secure the facility

Oversee nighttime activities for patients

Jan. 1996-Jan. 1997 ATC Addison, TX

Telemarketer

Initiated contact with AT&T customers

Answered inquires/assisted customers

References Ciara Suarez 817-***-****

Roy Randle 214-***-****

Jason Langston 214-***-****

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