Systems Engineer

PHILLIP W. CLAPP

*** ***** **** **.

Ladson, South Carolina 29456

843-***-**** Mobile

843-***-**** Home

*************@*******.***

SUMMARY

An information technology professional and technical expert with twenty-eight years of experience providing efficient technology solutions. Strengths include extensive hardware and software knowledge, technical problem-solving abilities and decision making-skills, presentation and communications skills, and project management expertise. Additional competencies include the highest level of technical expertise in performing and overseeing the work of others in the planning, evaluating, acquiring, designing, implementing, and maintenance of the organization’s network infrastructure, including local or wide area networks (LAN / WAN), servers, and voice communication networks. Experienced in backup and disaster recovery plans and testing, virtual network design and implementation operations, maintenance of infrastructure devices, technical analysis and feedback for all technologies and products

TECHNICAL HARDWARE SKILLS & SOFTWARE PROFICIENCY

Hardware Dell, IBM, HP Servers and Work Stations, Cisco and ShoreTel Phone and VOIP systems, Xerox, Ricoh, HP, Lexmark Printers, and Various Tablet and Cell Phone Administration.

Software Microsoft Windows (XP, 7, 8, 2000, 2003, 2008, 2012), Microsoft Exchange (2003, 2010, 2013, and DAG), Red Hat, CentOS, Ubuntu, Oracle (10g and 11g), VMware 3.5, 4, 5, 5.1, 5.5), VMware vCenter (5.1 and 5.5), Microsoft SQL (2003 and 2008), VEEAM, Symantec Backup Exec, PHDVirtual, Unitrends, Dell Appassure, Microsoft Office (2000, 2003, 2010, 2013), Orion Solarwinds, automated scripting for testing network readiness and deployment, Adobe, Symantec Ghost, and Microsoft Office (Access, Excel, Outlook, PowerPoint, Word and OneNote).

PROFESSIONAL EXPERIENCE

Network Engineer and IT Consult August 2014 – Present

Maybank Systems, Charleston, South Carolina

Network evaluation and assistance

Software used is Windows 2012, 2008, 2003, Exchange 2003, 2007, 2010, 2013, VMware 4.1, 5.0, 5.1, Hyper V 2012 and 2008 R2, XP Pro, Win 7, Win 8, Red Hat, Centos, Oracle 11g and SQL set ups, Testing Windows 10

Keep active software control and inventory

Disaster recovery plans and implementation with Veeam, Symantec, PHDvirtual, and Mozy

Document Networks for clients and changes while implementing solutions for possible problem areas.

Monthly network maintenance for clients involving upgrades, patches, migrations, and site on evaluations.

P to Vs of desktop and server class machines into an ESXi host.

Management of VM and Hyper V hosts with up to two hundred machines being administered after conversion or deployment

Mac and Airport configuation

PRODUCT MANAGEMENT LEAD ENGINEER June 2012 – August 2014

Unitrends Network Engineer in Software Development, Columbia, South Carolina

Physical and Virtual Network design for comparison against competitor software

Software tested with Windows 2012, 2008, 2003, Exchange 2003, 2007, 2010, 2013, VMware 4.1, 5.0, 5.1, Hyper V 2012 and 2008 R2, XP Pro, Win 7, Win 8, Red Hat (various version to Current 6.4), Centos (various versions to current 6.3), Oracle 11g and SQL set ups

Keep active software control and inventory

Disaster recovery plans

Document all Software and changes in comparison to like competitor software

Controlled set ups for Strategy and Marketing for Demos

AWS testing from Virtual Hosts

TIER III SYSTEMS ANALYST (Secret Clearance) April 2011 – June 2012

Scientific Research Corporation (SRC), Joint Base Charleston / Naval Weapons Station, Charleston, South Carolina

System Administrator of Windows 2008, 2003, Exchange, WSUS, Red Hat, VMware 4.1, XP Pro, Win 7, and SQL maintenance

Update and test WSUS and Yum servers

Keep active software control and inventory

Disaster recovery plans

Support for FLTNOCs

Document all Software and changes

In charge of importing and testing IAVMs

Control of baseline software and licensing

VM administration in 3.5 to 4.1 environment

Red Hat updates deployed with rsync

GS-335-09 TEMPORARY IT SPECIALIST (Secret Clearance) April 2011 – June 2012

Air Force Chaplin College, Fort Jackson, Columbia, South Carolina

Network computer, printer, and phone support

A/V support with private ISP VTC meetings and NOMAD set up and maintenance

Desktop support and computer imaging through Norton Ghost

IT inventory control

Documentation of all network set up for full time SA for flawless turn key situations

Avaya phone add, moves, and changes

AD account set up and instruction on AKO account set up

Vista and Win 7 support

Adobe and 2003 and 2010 Office Suite

3.5 VMware administration

Configured and maintained Cisco Catalyst 6500 series and 2600 switch

Set up and configured VMware ESX and set and installed and configured 2008 file and app servers including print server and file shares

COMPUTER AND NETWORK SPECIALIST July 2010 – September 2010

Independent Contractor, Robert Half Technology, Assignment at Richland County Public Library, Columbia, South Carolina

Technical Support with computer and printer related repair

Network support in implementing Configuration Manager 2007

Windows 7 deployment migration from XP

SITE ADMINISTRATOR January 2010 – July 2010

Independent Contractor, Virginia College, Columbia, South Carolina

Managed the setup and installation of all IT equipment and workstations throughout College

Managed help desk and support services

ShoreTel phone equipment and software installation

VMware ESX host implementation and deployment

2008 R2 VM servers deployed (DC, BDC, File, Print, and Exchange) installation and configuration

Set up of all Computer Labs consisting of 350 PCs

Installation and configuration of Catalysts 3500

Implementation and install of VLAN for student labs

Set up wireless access for staff and separate wireless LAN for students

Cisco VPN set up and configuration

NETWORK SITE ADMINISTRATOR December 2007 – August 2009

Serco, Inc., Charleston, South Carolina

Managed and oversaw performance of all file servers, DC, BDC, Print, and overall network performance to ensure adherence to established standards and policies

Phone Switch and Cisco Router/WAAS installed, configured and maintained

Task managers who control and report all Cisco VPN software setup

All remote laptop OS (XP Pro) and software (Office, Adobe, ADMS- which was proprietary task tracking database) troubleshoots and repair

System administrator for Charleston, North Charleston warehouse, and Murfreesboro, TN

Maintained 2003 Servers. File, App, and Print. Complete configuration, update and administration for Charleston’s 2 offices and Murfreesboro

Cisco VPN set up and configuration for administration, project managers, and tech leads building Air Traffic control towers from military bases worldwide through secure channels

R&D LAB SYSTEMS ADMINISTRATOR July 2007 – November 2007

Independent Contractor, Robert Half Technology, Assignment at Hill-Rom Company, Inc., Cary, North Carolina

Migrated, installed, configured and designed Private Network for Development Lab

Integrated Comdial PBX with current equipment

Integrated server and client technology using 2003 Standard and Enterprise with XP Pro

Planned future growth of LAN through projecting and forecasting capacity requirements based on analysis of current performance levels

Installed and configured PBX for telephony and Nurse Call wireless systems

Worked with procurement staff to purchase hardware and software

Prepared and presented reports and analyses of both anticipated and actual operations

Managed, controlled, and responded to fault reports as appropriate then assisted others accordingly

Communicated to varying technical and user audiences

Maintained ghost network ISO image server and network firewall critical to emerging network architecture

Implementation and configuration of VLAN for research labs with Cisco Router and switches

Networking hardware (switches, routers, hubs), DL 380’s, ML 350’s, SQL on 2003 Enterprise servers with SAN database equipment, Ethernet cabling, VOIP, Ascom Wireless Software, Norton Ghost, VMware, Linux, Visio

PROJECT MANAGER AND LEAD TECH October 2006 – June 2007

Synerfac Technical Staffing, Elkridge, Maryland

Installed Dmarc extensions for DSL lines

Performed systems upgrade with 2000 Pro and 2003 server along with data networking upgrade from a share dial up network to dedicated DSL

Managed and oversaw voice and data cable and equipment installs and services to ensure ongoing connectivity for proper operations

Performed retail store installation and system upgrades

Onsite supervisor for Bailiwick, Ratner, and NAP upgrades, installs, and service

Performed PC setup and Configuration with Symantec Ghost software

Environment: Symantec Ghost, Windows 2000/XP, Windows Server 2003, Norton Antivirus / Firewall

MECHANICAL TECHNICIAN / ELECTRICIAN May 2005 – September 2006

American LaFrance, LLC, Ladson, South Carolina

Lead technician for the development of communications tied with electrical components for custom fire trucks

Designed and installed telecommunications and electrical wiring systems in custom orders for fire trucks

Performed pump house design work and electrical equipment installation

Designed, installed, and maintained electrical and custom wiring systems to optimize system usability

Performed Computer Node Testing (MDF’s and IDF’s), using proprietary Freightliner software

Prepared and presented reports and analyses of all systems testing

Implemented Deutsche Connections used in cable terminations

ASSEMBLY / QA TECHNICIAN OF INTEL THERMAL ARRAYS October 2004 – May 2005

KryoTech West, Columbia, South Carolina

Performed both system and component testing on thermal array systems, using Intel proprietary Quality Assurance software and equipment

Troubleshot identified QA issues

Interfaced with Research and Development Department to implement solutions

Performed design of testing equipment and set-ups

Tracked test findings using Excel spreadsheet

Utilized SQL Server to provide documentation

Promoted to Lead Technician

IT TECHNICIAN January 2004 – October 2004

Premier Technology Group, Charlotte, North Carolina

Supported, upgraded, and performed network repair of Print servers running with 2000 and 2003 server

Provided Network computer/printer repair for both in-house service accounts and external accounts such as HP, Xerox, and Lexmark

Performed LAN/WAN troubleshooting Print server and remote applications spanning multiple sites

Provided help desk/troubleshooting activities in support of customers

Provided effective technical support to users and organizations

Achieved certification for proprietary systems of Xerox, Lexmark, and HP

PROJECT MANAGER April 1986 – January 2004

Resource Computer Ocala and the Business Connection, Ocala, Florida

Followed industry migration as a Project Manager for Windows NT and 2000 server network installations

Performed Voice network PBX installations using Merlin, Comdial, and Intertel

Voice and Data Responsibilities:

Alpha Micro mini support and installation

PC network deployment

PBX configuration

SAT Links: Switched from analog to digital systems, and from modular wire to category cabling

MDF & IDF set up/physical installation

CAT 5, 6, & 7 pull/drop/terminate

Fiber installation

Cable dress-down

Support and maintain networks and associated equipment from 3 to 500 stations

Ghosting PC and Laptop setup and Configuration troubleshooting (up 20 units simultaneously)

EDUCATION, TRAINING & CERTIFICATIONS

Greenville Technical College, Computer Technologies 1991-1992

Currently Online in DeVry Bachelors in Network Management and Communication program

COMMUNITY AFFILIATIONS

YMCA, Oakbrook, Summerville, SC Volunteer Soccer Coach 2012 & 2014

West Metro Soccer Club, West Columbia, SC Volunteer Soccer Coach 2011 & 2013

Summerville Baptist Church, Summerville, SC Church Member 2013 – Present

Lexington Baptist Church, Lexington, SC Church Member 2009 – 2014

REFERENCES

Available upon request.

Contact this candidate