Manager Service

James Bannister

***** ******* **. ● Southfield, M.I. ● mobile 908-***-**** ● *******@*****.*** Automotive Service Manager/Director

Fixed Operations Manager seeking a dynamic automotive service management position where I can apply my extensive knowledge in the automotive industry, expertise in operations management, service, and development to bring efficiency. SUMMARY OF QUALIFICATIONS

Thirteen years automotive service management experience with proven track record in managing established automotive specialty services. S kills include:

Management CSI Training Customer Service

Warranty and Policy Quality Control Financials Product Knowledge

Technical Support Team building Operational Policies and Procedures CORE COMPETENCIES

Managment

● Decisive hands on manager with an interactive management style leading several service teams and admin staff.

● Direct reporting included 20+ staff (service advisors, service techs, cashiers, receptionists, lot attendants, and detailers.

● Perform repair order analysis, and monitor team efficiency improving shop utilization to ensure high FIRFT (Fix It Right First Time).

● Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturer's. CSI

● Built repeat business and customer loyalty by ensuring highest quality repair status.

● Develop rapport with diverse audiences.

● Educating and problem solving with customers on technical issues and vehicle operations.

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JAMES BANNISTER

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CORE COMPETENCIES ( continued)

Team Building

● Maintained a standard of up to date O.E.M. training for all technicians.

● Identified and corrected deficiencies in procedures and products.

● Promoted an above average level of expertise among technical staff.

● Created and directed an "in house" training and review program to develop new skills and "fixes".

EDUCATION & TRAINING

Lincoln Technical Institution Union, New Jersey Automotive Technology/Mechanics Certification 2002 Served as Certified Premium Specialist to KMA Premium K900 owners. Automotive Seminars Inc. Managing Fixed Ops

CERTIFICATIONS

● A4 Steering and Suspension

● A5 Brakes

● C1 Service Consultant

● Certified MAP guideline

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JAMES BANNISTER

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PROFESSIONAL EXPERIENCE

SANSONE AUTOMALL KIA, 90 100 Route 1 North Avenel, NJ 07001 732-***-**** Assistant Service Operations Manager (2013 Present) Supervisor: Scott Casamento

GOODYEAR AUTO SERVICE, 740 US 46 West Parsippany, NJ 07054 973-***-**** Service Operations Manager (2011 2013)

Supervisor: Alexis Rivera

STRAUSS AUTO GROUP, 711 E. 1s t

Ave Roselle, NJ 07203 908-***-****

Service Operations Manager

General/Service Director ( 2010 2011)

Service Manager ( 2007 2010)

Service Writer ( 2004 2007)

Service Tech (2002 2004)

Supervisor: Peter Cadagan

STS TIRE & AUTO, 329 331 Route 22 Green Brook, NJ 08812 732-***-**** Assistant Store Manager (2006 2007)

Supervisor: Regina Krauza

ADDITIONAL INFORMATION

*R elocating to Michigan

References Available Upon Request

Contact this candidate