Customer Service Manager

Integrity

Lanette Oliver-Willis

**** *. **** **. **** 218. Los Angeles, CA 90018

951-***-**** or 951-***-****

Email: **********@*****.***

Objective: To secure a position that will utilize my knowledge and experience towards the tremendous growth within company.

Education: San Bernardino Valley College / Cheyenne Community College / YWCA Major Studies: Graphic Arts, Accounting, Business Management and Consultant. Special Skills: Knowledgeable in the field's of Transportation; Banking; Administration; Logistics; Visual merchandising, Strategic planning, not excluding Quality control and Operations management.

• Awarded and Certified for Art Design Contrast not excluding Customer Service Relations. Work History:

Manager / Stylist (01/11 to present)

ULTRA STYLES; P.O. Box 53564, Riverside, CA 92517

Performed a innovative and unique verity of hair styling services to men and women Strategically solve problem, manage business and maintain organization. Provide salon services with professional accommodations, utilizing interpersonal abilities and communication skills.

Administration / Benefit Specialist (09/10 to 01/11) SCAN HEALTH PLAN; 3800 Kilroy Airport Way. Long Beach, CA Process AEP, SEP and OEP enrollment request, assure "HIPAA" confidentiality Provide health plan insurance information and Update member information Assist members with health care insurance issues, referrals and claims Utilize multiple data bases and insurance web sites Supervisor / Manager Associate / Sr. Operations (07/05 to 08/09) CITIGROUP CORP/CITI BANK. 5860 Uplander Way. Culver City, CA Delegated, monitor productivity and assist service representatives. Ensure adherence, attendance, compliance and update employee schedules. IBML Imaging, MS Office (Access, Excel), AS400 I-series as well as SQL experience. Achieve operating efficiency for the Department of State, also provide management support. Dispatcher / Internet Auction Representative (03/04 to 08/04) CO PART AUTO AUCTION; 1203 S. Rancho Ave. Colton, CA Assisted buyers with auction pre-sale proxy bidding and registration Ensure DOT regulations and provide information to insurance adjusters Assist with vehicle inspection for consignments and verify paperwork Schedule routes, Dispatch vehicle and sub hauler pick-ups Vehicle Liquidation Lead / Customer Service (01/00 to 11/04) FORD MOTOR CREDIT, 2443 St. Rose Pkwy. Henderson, NV Delegated leasing contracts, vehicle inspection and monitored auction consignments. Verified and confirmed inventory on lease termed and repossessed vehicles. Resolve DMV title issues within policies and settled arbitration. Mediator for Dealer and Customer Relations, trained plus coached Dealers on leasing procedures and contracts.

Relevant Achievements – Other Certifications

In addition, I do possess Government Treasury file and clearance, not excluding presently elected In addition, I do possess Government Treasury file and clearance, not excluding presently elected member of the National Assoc. of Professional Women