Customer Service Assistant

SOPURU LILIAN NJOKU

**** ***** ****, *** *******, TX 78239

512-***-***** ********@*****.**** LinkedIn: Njoku Sopuru

I steadily demonstrate superior analytical skills, meticulous attention to detail, and the ability to work with a diverse clientele. I thrive in both collaborative and independent work environments, and meet demanding priorities with composure, focus, and patience. I am highly proficient in Microsoft Word, Excel, PowerPoint, Publisher and Outlook.

WORK HISTORY

POWER HOLDING COMPANY 6/09 – 12/13

HUMAN RESOURCES ASSISTANT

Served as a recruitment support to three Talent Acquisition Recruiters

•Coordinated candidates’ interview with hiring managers per recruiter direction

•Provided excellent customer service to candidates upon check-in; making sure Candidates are properly situated for their interviews

•Partnered with recruiters in processing offer package, I-9s and new hire paperwork prior to and during orientation for proficient on-boarding

•Screened the Talent Acquisition phone lines and directed phone calls to appropriate personnel for handling

•Assisted recruiters in conducting over 200 reference checks and pre-employment screening for new employees every month

•Trained eight Talent Acquisition Administrators

•Posted and maintained requisitions on career website as well as numerous external job sites

ELMCROFT OF WINDCREAST (PRESENT JOB)

Front Desk (weekends) Patient Facilitator/Phone Receptionist

Facilitated the check in and check out process for new as well as established Patients .Handle all faxing ingoing and outgoing. Answer calls and take messages for management and clinical team as well as for the reproductive endocrinologist. Handle insurance verification, make copies and scheduled appointment

CAREGIVER /DIRECT SUPPORT PROFESSIONAL

Provided direct support to aged people

• Assist each client in building their social interaction through behavioral exercises

• Analyze clients’ performance using systems like Therapy to ensure growth in clients’ interaction levels

• Manage and maintained an effective and efficient educational and living condition for clients’ that increased their ability to achieve dramatic results

• Work in agreement with the Health and Wellness Department in achieving a 70% jump in clients’ overall healthy eating habits

Medication Aid

EDUCATION

Bachelor’s Degree. Kunstford University Ghana/Human Resource Management 2010-2013

San Antonio College Texas. (School for Nursing January 2014 to present)

LEADERSHIP/VOLUNTEER EXPERIENCE

Catholic Charities- Volunteer, Accra, Ghana 2010-2013

Women of faith- President, Accra Ghana, 2011-2012

CERTIFICATION

Career Point College San Antonio Texas

Certified Nursing Assistant 3/2014-4/2014

Reference:

KEME HOSPITAL -080********

ELMCROFT OF WINDCREAST-210-***-**** (CELINEISE DANIELS)

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