Manager Service
Resume:
Mail :************@*****.***
Phone: *** 479-***-****
Professional Experience
oAs Assistant System Engineer in Tata Consultancy Service, from Sep 2007 – To Nov 2010
oAs Senior Technical Consultant in Hewlett Packard, from Dec 2010 – till date.
o8+ years of IT experience and expertise as a Senior System Architect in HP BSM suites.
o5+ Years of experience in HP BSM solution designing and Implementation with Omi TBEC and SBEC lead
oExperience in installing/up gradation/configuration/integration with HP tools and 3 party tools
oExperience in HP BSM MOM with High availability and Disaster recovery solution in Linux OS
oExperience in implementing HP OM with HP BSM solution and HP Agent configuration
oWriting Groovy scripting for HP BSM customized solution
oExperience in implementing HP Diagnostics and Diagnostics collector and enabling data collecting
oExperience in Implementing HP RUM for RUM collectors enable the traffic to monitor real-time packets
oExperience in writing Vugen scripting in various protocol HTML, RDP, True Client, Multi-protocol in Load Runner,
oExperience in RTSM Modeling and View design
oExperience in UCMDB and CMS implementation/integration/configuration for CI discovery
oWell hands on experience in HP BSM Omi event and topology integration with 3 –party tools(detailed below)
oExperience in Implementing Service Health Report and reports configuration with HA setup
oExperience in Implementing and configuration Service Health Analyzer- SHA
oImplementation and upgrade of HP SA and HP OO, HP BSA tools set
oLead the 10 member team, customer handling and 24/7 support project with offshore team,
oExpertise in RDBMS, JDBC, Oracle and SQL Server including SQL/PLSQL, Stored Procedures.
oAble to plan, monitor, support and deliver on time while within the budget in high pressure environments.
oGood knowledge in Developing, Customizing HP Tools solution with 3party tool and integrating processes with HP BSM Connectors
oActively involved in NNMi and OM topology integration with HP BSM
oCustom dashboard/Reports KPI/HI designs
oGood understanding in all HP Tools architecture and its data communication.
oDesigning/planning/implementing project plan with in proper timeframe and delivery
HP Tools Planning & Implementation
HP Business Service Manager 9.24
HP Operations Manager for win/Lin/Unix
HP Business Process Monitor /Sitescope/Real time Monitor
HP Vugen 11.52
HP Diagnostics and collectors
Hp UCMDB 9/HP DDMi/HP UD
HP BSM Connector
HP BSM High Availability /Disaster recovery & System Health
HP Sevice Health Reporter/SHA/SHO
HP Cloud Service Automation (CSA)
HP OO Operation Orchestration /HP Server Automation
HP BSM MOM implementation with Omi -TEBC and SBEC on Linux/Windows
HP Any Where Mobile Application
MS SQL 2005 & 2008 and Oracle 10g/Oracle RAC
HP Tools Integration
HP BSM to HP SiS/HP BPM/HP RUM/HP NNMi
HP BSM to HP OML/OMW/OMU
HP BSM to Diagnostics
HP BSM to HP UCMDB / HP UD /HP DDMi/HP CMS
HP BSM to HP Service manager /HP Service Desk
HP BSM to Service Health Reporter/ Service Health Analyzer/ Service Health optimizer
HP BSM to HP Any Where Mobile application
HP Tools Integration with 3party tools
HP BSM to BMC Remedy
HP BSM to CA Wily Intra scope
HP BSM to SAP solution manager integration
HP BSM to Oracle Entity Manager
HP BSM to Extra hop
HP BSM to Microsoft SCOM
HP BSM to IBM Tivoli
HP BSM to VCOPS VMWare solution
Hewlett Packard (Dec 2010 –Till Date )
HP BTO PS Team
Client : Verizon
Location : United States, WA
Environment : Windows, HP Business Availability Center 9.24 and BPM 9.24, HP SA 9.06, HP SA 10.02,HP SA 10.21, HP OO, HP OM,
Role : Senior Technical consultant
Type : HP Server Automation upgrade
Key Responsibilities:
Uninstall patch 9.06 to 9.00
Upgrade HP SA 9.00 to HP SA 10.00 in various environment Dev/Temp/Permanent
Patch HP SA 10.02
Decommission agents from multi master mesh
Upgrade HP SA 10.02 to HP SA 10.21 in various environment Dev/Stage/Prod
Configure multimaster mesh with various upgrade
Mentor customer in HP BSM tools and Dashboard features and design
HP OO administration task and implementation
Flow creation and auditing,
HP operation manager administration tasks in daily operations,
HP BTO PS Team
Client : T- Mobile
Location : United States, WA
Environment : Windows, HP Business Availability Center 9.24 and BPM 9.24, Sitescope 11.24
BSM, NNMi, HP UCMDB, HP SHR,HP SHA, HP BPM, HP Anywhere Mobile App,
Role : Senior System Architect
Type : Application Performance Monitoring with HA setup
Key Responsibilities:
Implement and design HP BSM solution to T-Mobile with HA,DR SHR, SHA, & BSMConnector
Managing 15 members team to work in all set of HP tools
Upgrading HP BSM from 9.22 to HP BSM 9.24
Designed a customized solution to Integrate HP BSM to 3 party tools CA Wily Intrascope with events and Topology
Designed a customized solution to Integrate HP BSM with Extra hop for events and Topology
Integrate HP BSM Connector with Oracle Entity Management /SAP solution manager
Integrate HP BSM with SHR and SHA
Implementing HP SHA and HP SHA collectors,SHR report creation and SHA configuration and collecting data
Creating reports in SHR for Enterprise Monitoring
Writing a PL/SQL query to pull data from HP BSM DB to design the Customized Dashboard and T-Mobile,
Implemented customized solution with Groovy scripting for KPI design
Implemented HP Any where
Handle the customer upfront daily basis resolve their issues,
Client : Walmart
Location : United States, AR
Environment : Solaris 5.x, HP Business Availability Center 9.21 and BPM 9.03, Sitescope 11.x
MOM BSM, NNMi and OML/OMU as well Remedy ticketing
Role : Senior Onsite Technical Lead
Type : Application Performance Monitoring with HA setup
Key Responsibility:
Pro-active monitoring of all applications in Production environment.
BSM 14 with HA implementation and MOM BSM implementation.
Integration of OMU /OML/ BSM integration
Integration of 16 NNMi with13 BSM integration
Integration of BSM and Remedy integration
BSM MOM implementation
Omi Customization as per customer requirement,
BSM BPM and SIS with OMU integration
OML Implementation in Load balanced environment
Implementing various processes for team betterment and stabilize the environment.
Co coordinating offshore team in all technical aspect.
Custom dashboard designing,
Customer handling
HP UCMDB implementation with CMS configuration and CI discovery
Client : DHCS
Location : Sacramento, CA. United States,
Environment : Solaris 5.x, HP Business Availability Center 9.21 and BPM 9.03, Sitescope 11.x, RUM, Diagnostic
Role : Senior Technical consultant
Type : Application Performance Monitoring with HA setup
Implementation HP BSM Saas
Implementation HP BPM 9.20, HP RUM 9.20 and HP SiS 11.x
Implementation HP Diagnostics and HP Diagnostics Probe,
Integrate the HP BPM, HP RUM, and HP SIS with HP SaaS
Application configuration and monitor configuration
Client : NBC Universal environment
Location : United States
Environment : Windows 2008 server, Windows XP, HP Business Availability Center 9.1 & 9.20 and BPM 9.03, Sitescope, SHR HP UCMDB, HP OM
Role : Technical onsite Team Lead as HP BSM solutions
Type : Application Performance Monitoring.
Key Responsibility:
Pro-active monitoring of all 400 +applications in Production environment
End to End responsibility to have the NBCU monitoring environment in stable condition irrespective to all the HP tools.
Monitoring BPM and BSM servers.
Troubleshooting BPM and BSM, OM and OMi server problems.
Upgrading the BSM setup from 9.01 to 9.13 to 9.20.
Testing the solution in stating and implement the same in Production
Managing the 14 member’s team at offshore with various tools UCMDB, Sitescope, OM, BPM, Omi and SHR.
Doing data collector up gradation,
Implementing various processes for team betterment and stabilize the environment.
New version patch up gradation, working closely with R& D for any new implementation in the environment.
TBEC Implementation
EMEA Engineering Team
Client : Orange Swiss, Whisper, Ferrari, Nokia,
Location : Europe
Environment : Windows 2003 server, Windows XP, HP Business Availability Center 9
Role : System Engineer as HP BSM Administrator.
Type : Application Performance Monitoring.
Company Profile:
HP is a technology company that operates in more than 170 countries around the world. HP explores how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. HP apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
JOB RESPONSIBILITIES:
Scripting and on-boarding applications into BAC, Checks the health of BAC, Checks application script breaking and take corrective actions. Perform troubleshooting activities on BAC, BPM administrators and applications that are monitored by BAC.
Key Responsibility:
Pro-active monitoring of all applications in Production environment.
Monitoring BPM and BAC servers.
Troubleshooting BPM and BAC server problems
Troubleshooting Application profile errors based on user complaints and also pro-active
Creation /Modification/correlation of VuGen scripts for new applications.
Liaison with HP support for bugs and issues in BAC/BPM.
Create User for Business Availability Centre and Assign proper group to them.
Work with functional team, development team and architecture team to identify and resolve the scripting issues, application security issues and network connectivity issues.
Enhance and verify the working condition of the final VuGen scripts and upload the same to Business Process Monitor (BPM) via BAC.
Installation and administration of BAC server, DB server and BPM machines.
Coordinate with the application team, Business user’s team for resolving the application issues & Monitoring issues.
Assigning and handling outage calls and resolving the issues.
Understand the application functionality, architecture details, and components metrics & deliver the business impact presentations to the new business lines.
Tata Consultancy Service (Sep 2007 – Nov 2010)
Enterprise Service Management ( ESM)
Client : Nielsen, MRPL.
Location : Bangalore.
Environment : Windows 2003 server, Windows XP, HP SiteScope, HP Business Availability Center
7.5, Solaris 10, Unix.
Role : HP BAC ADMIN as a Subject Matter Expert
Type : HP Tools Implementation Team
TCS company Profile
Tata Consultancy Services (TCS) is one of the leading information technology companies in the world. With a workforce of over 3,00,000 professionals spread across more than 50 global delivery centers, it helps organizations stay ahead with new technology. Its clients include seven of the top ten corporations in the Fortune 500 list of the largest corporations in the United States.
JOB RESPONSIBILITIES:
Scripting and on-boarding applications onto BAC, Checks the health of BAC, Checks application script breaking and take corrective actions. Perform troubleshooting activities on BAC, BPM administrators and applications that are monitored by BAC and integrate SiteScope, OM, NNMi with BAC. Implementing High availability for BAC and Sitescope setup.
Key Responsibility:
Integrate SiteScope with BAC.Create SiteScope Monitor.
Pro-active monitoring of all applications in Production environment.
Monitoring/ Troubleshooting BPM and BAC servers.
Troubleshooting Application profile errors based on user complaints and pro-active monitoring.
Creation/Modification of Alerts.
Creation/Modification/Correlation of VuGen scripts for new applications.
Create User for Business Availability Centre and Assign proper group to them.
View status of running/stopped Vuser scripts
Create/modify/delete SiteScope monitor/ group / alert / users.
Configure the application monitoring in RUM as well,
Have monthly review and solution designing meeting with application teams.
Integration between Operation Managers and Network Node Manager.
Resolving the issues in data forwarding between BAC and Operation Manager.
Designing CMDB views and BAC portlets.
Resolving BAC DB related issues and backup activity follow-ups and DB data security.
Work with functional team, development team and architecture team to identify and resolve the scripting issues, application security issues and network connectivity issues
Enhance and verify the working condition of the final VuGen scripts and upload the same to Business Process Monitor (BPM) & RUM via BAC.
Assigning and handling outage calls and resolving the issues.
HP Professional Certifications
HP Business Availability Center 7.5
HP Business Service Management 9
HP Sitescope 11.X
HP Operation Manager for windows
ITIL V3
HP Service Manager Implementation
Hp UCMDB Implementation 9
HP Operations Orchestration 9.x Software
Declaration:
I hereby declare that the above-mentioned particulars are true and genuine to the best of my knowledge.
Date :6/16/2015
Place : Seattle, WA (Selvanayaki Gurusamy)
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