Web Services Customer Service
Resume:
ANIRUDH TUMU
(SalesForce Developer/ Administrator)
**************@*****.***
Licence # 2076529
SUMMARY:
•Overall 2+ Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills including extensive experience in Salesforce.com CRM and Force.com platform with proficiency as Certified developer.
•SFDC DEV-401 Certified developer.
•Ability in providing the best solution as per user requirements and end user stories.
•Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter and App-exchange applications.
•Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
•Proficient in designing of custom objects, custom fields, picklist, role-based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
•Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.
•Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and email generation according to application requirements.
•Configured and maintained user security permissions in compliance with organization needs.
•Excellent communication and people management skills.
•Capable of working efficiently under pressure and involved in end User training.
•Experience in working with Salesforce.com sandbox and production environments.
•Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
WORK EXPERIENCE:
Description:
E-filliate began in 1987 as MetroStar, selling and building custom personal computers. Today, E-filliate partners with large-scale retailers to launch bankable, scalable mobile accessories programs. Instead of stocking your shelves with dust-collecting "legacy" products, E-filliate invigorates your mobile tech department by creating a comprehensive, customized roadmap specific to your store’s needs that grows with your business. As your stores become a destination for the latest mobile accessories.
Environment:
Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.
Responsibilities:
•Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
•Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
•Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
•Assigned profile and roles according to the company requirement and also involved in end user training.
•Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
•Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.
•Used field level security along with page layouts to manage access to certain fields.
•Introduced Salesforce1 for the corporate Blackberry and IPhone users in order to use several tools on the go.
•Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
Description:
The California Conservation Corps is a state agency that puts together young people and the environment, to the benefit of both. Corps members -- young men and women between the ages of 18 and 25 -- sign up for a year of working outdoors to improve California's natural resources. They also assist with emergency response: fighting fires, floods, earthquakes and pest infestations. The CCC, modeled after the original Civilian Conservation Corps of the 1930s, is the oldest and largest conservation corps now in operation. Created by Governor Edmund G. Brown Jr. in 1976, more than 120,000 young people have been a part of the CCC since that time.
Environment:
Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.
Responsibilities:
•Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
•Designing and development of visualforce pages as per user requirements.
•Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
•Assigned profile and roles according to the company requirement and also involved in end user training.
•Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
•Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
•Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
•Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.
Description:
CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. CPS Energy is a sophisticated organization comprised of financial analysts, IT technicians, transmission line workers, account managers, customer service representatives, interns and so on.
Environment:
Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.
Responsibilities:
•Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
•Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
•Created workflow rules and defined related tasks, email alerts, and field updates.
•Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customers.
•Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
•Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
•Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
•Implemented Marketo in detail to setup for users in such a way that campaigns helps users to evaluate each marketing activity.
•Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high -quality Leads.
•Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.
•Used field level security along with page layouts to manage access to certain fields.
•Introduced Salesforce1 for the corporate Blackberry and IPhone users in order to use several tools on the go.
•Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
•Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
•Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.
This project was designed with focus on content based image retrieval system (CBIR) and designed a program which enables to access all kinds of images present in huge databases using sketches, colour and various pixel alignments rather than text as an input query.
Single Timer Wheel
This project is mainly networking oriented one where I designed a program which enables the server and client communication without any loss of data by creating a timer on both the sides. If in a prescribed time gap the data sent from one side to other is not received then the data is again sent to the other end by using this timer.
Education:
Master of Science, Computer Science, Texas A&M University-Kingsville-2014
Bachelor of technology, Computer Science Engineering, JNTU Hyderabad-2012
Technical Skills:
CRM Tools Salesforce.com
Salesforce Technologies
Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing.
Salesforce Tools Eclipse, Force.com Explorer, Data Loader
Programming Languages C, C++, Java, Apex
Web Technologies Servlets, Java Server Pages, JDBC, Visual Force
Databases MS Access, Oracle 8
Operating Systems Windows NT / 2000/XP Pro / Vista, Windows Server 2000/2003/2008, Linux, Unix
Web Servers Apache Tomcat
IDE's Eclipse, Netbeans
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