Customer Service Marketing

Michael Paravola

*** ******* ******, **** *****, IL. 60137 630-***-**** *********@*****.*** LinkedIn: http://www.linkedin.com/michaelparavola

EDUCATION

Illinois State University – Normal, Illinois Class of 2015 College of Business

Bachelor of Science – Integrated Marketing Communication

Cumulative GPA – 3.2/4.0

Marketing GPA – 3.3/4.0

Loras College – Dubuque, IA. Aug 2011- June 2012

PROFESSIONAL EXPERIENCE

State Farm (Scott Weer’s Agency) June 2015 - Present Marketing Coordinator

Assist in developing marketing plans and selling all lines of insurance with a state held insurance license.

Accurately prepare policies, quotes, forms, and endorsements while maintaining excellent customer service.

Utilize State Farm computer applications as well as prospecting new clients and setting up calendar appointments.

Cross-selling existing clients with other State Farm products and developing different presentations. Packback Books (Internship) Nov 2014 – May 2015

Brand Ambassador

Brand ambassador for Packback Books featured on ABC’s Shark Tank in April 2014, receiving an investment from Mark Cuban.

Used guerrilla marketing tactics to spread brand awareness and increase the number of customers.

Worked with other brand ambassadors to innovatively promote Packback Books.

Attended monthly Q & A sessions with Angel Investors in the Chicagoland area. Evident.io (Internship) July 2014 – Dec 2015

Social Media / Marketing Intern

Monitored and managed social media accounts and communities, including posting new content to Twitter, Facebook, LinkedIn, Google+, and other accounts.

Assisted with content and graphic changes to the Evident.io website.

Other duties included proof-reading and correcting new marketing assets and assisting with Evident.io’s search engine optimization (SEO) strategy.

Glenbard Township High School District June 2011 - July 2014 Summer Logistics Coordinator

Worked with a select group of college students performing landscape and maintenance work for Glenbard West High School and other District 87 properties for four summers.

Other duties included preparing for and setting up special campus events throughout the summer while helping to make renovations to the schools facilities. EXTRACURRICULAR ACTIVIES

American Marketing Association Sept 2014 – May 2015

Currently a member of the American Marketing Association at Illinois State University where students work together with the help of faculty and business professionals to learn about marketing.

The American Marketing Association promotes education, career opportunities, and develops professional marketers.

Loras College Men’s Soccer Team Aug 2011 – Nov 2011

Member of Loras College Men’s Soccer team as a freshman. AWARDS AND HONORS

Glenbard West High School Varsity Soccer- Team Captain / Team MVP Aug 2010 - Nov 2010

Named Team Captain at the start of senior season and won the Team MVP award after the season.

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