Customer Service Data Entry

TERRY GILLIAM

**** ***** *****

Irving, TX *****

Cell: 361-***-****

*********@***.***

Career Snapshot

Over 10 years of commended performance in key customer service.

Expert in Data Entry, 10 Key, Confidentiality Records, Quick learner of new software programs

Proven track record in areas of Customer Relations, Can be counted on whether working alone or with a team

Awards

“2009” Employee of the year. -Metro

“2014” Certificate for Excellent Employee of 1st quart of the year. -Mitchell

Job Related Skills

Works well independently.

MS Word, Excel, Outlook,

Google and Ashay

Mission

Success is a ladder you cannot climb with your hands in your pockets.

~ American Proverb

Customer Service & Support Specialist

Experienced customer support professional, combined with excellent interpersonal communication and leadership skills seeking to expand my knowledge & skills.

Professional Experience

MITCHELL INTERNATIONAL. Coppell, TX 08/2013 – Current

Customer Relations Manager/ Exec. Administrator, 2007-08 returned in 2010

METRO GAMES, INC. Irving, TX 04/2003 – 09/2013

Program Team Lead, 2008 to 2010

TEXAS LAND & CATTLE. Plano, TX 05/1999 – 08/2002

Training Supervisor/ Assistant Manager, 2006 to 2007

NEW HAVEN MOVING CO. Carrollton, TX - Customer Communication., 04/1997 – 05/1999

Performance

Process medical treatment authorizations for worker comp claims for California, as well as revisions for Louisiana and Texas. Back-up for data entry input of Utilization Review request. Customer Service Calls

Assistant to President and CEO, Accounts Payable/Receivable, Data Entry, Month-end reports, Customer Service, Dispatch Service Calls/After Hour Calls and Mail Distribution.

New Hire Data Entry, Verification of I9s, Social Security Numbers, Process payroll for 24 restaurants within 4 states and Customer Service, Receptionist, Customer Service, Data Entry and Inventory Control

Tax Preparer, 2005 to Present

Team Lead/ Sales Representative, 2003 to 2005

Assistant Manager/ Intern, 2001-2003

Education

ATI Career Training - 10003 Technology Blvd. Dallas, TX. 75

Medical Assisting Certification / Phlebotomy Certification, Feb. 2010 – Feb. 2011

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