Customer Service Sales

ROFESSIONAL

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DUCATION

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JAMES WILLIAMS

**** **. ***********, **** ******, Mo 64081

Home: 816-***-**** - Cell: 913-***-**** - ************@*********.***

SUMMARY

Motivated business professional bringing a successful career of entrepreneurial

accomplishment. Self-motivated COO effective in marketing both tangible and intangible

products and services. Expert in operations analysis and management. Persuasive speaker

and negotiator. Highly motivated COO excelling in business recovery and sustainability.

Skillfully reverses the direction of declining businesses through careful analysis and

strategic planning. Successfully drove a start-up company to become listed on the Inc. 500

list of fasted growing privately held companies in the United States five ( 5 ) consecutive

years and induction into the Inc. 500 Hall Of Fame.

Customer targeting Operations management

Employee recruiting Hiring, training and supervision

Marketing and advertising Cost-effective procurement

Strategic partnership building Accounts receivable and payable

Sales Force Leadership Networking expert

Natural leader Customer service relations

09/2014Executive Vice President/ Chief Operating Officer

Spencer Reed Group Llc. – Overland Park, KS

Developed goals and strategies for the growth and process improvement for each

operating unit. Hired, trained, and monitored each person in each unit to insure the

profit and loss objectives are being met.

Analyzed industry trends and compiled market research data to developed planning

and strategy.

Managed a $60 million annual operating budget.

Developed new sales and marketing strategies to obtain new accounts while maintaining

relationships with existing accounts.

Reviewed income statements and balance sheets and projected cash flow for each unit

as well as the consolidated statements.

Monitored income expense sheets to track and adjust expenses.

Reviewed sales and activity reports to measure productivity and meet company

performance targets.

01/1992 Branch Manger

National Staffing – Dallas, TX

Supervised a staff of twelve (12) professional recruiters. Was also responsible for

monthly production quota on my personal desk. Managed profit and loss statements company-wide.

Analyzed industry trends and compiled market research data to inform planning and

strategy.

Directed targeted marketing efforts that insured office goals were met.

Prospected to obtain new accounts while maintaining relationships with existing

accounts.

Monitored income expense sheets to track and adjust expenses.

Bachelor of Science: Business Administration

Lincoln University - Jefferson City, MO

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