Customer Service Assistant

}Karylanne Rose Stewart

****************@*****.***

**** ***** ***, ********, ** 31404

Phone: 478-***-****

Objective

To secure a responsible career opportunity, where I can utilize my management and customer service skills, while making a significant contribution to the success of my employer

Education/Certification

Georgia Southern University, Statesboro GA (August 2010 - Present)

Bachelor of Science in Child and Family Development

Emphasis in Family Services

CPR/First Aid – American Red Cross (August 2013-2015)

Professional Experience

Reservationist (April 2014 – Present)

Chatham Parkway Lexus, Savannah GA

Manage incoming calls and schedule service appointments

Construct customer appreciation and recall notification letters for customers

Supervise service café while assisting Service and Sales department in their day to day tasks

Hosting and marketing for company events

Organize electronic and physical files while maintaining proper documentation for repair orders, customer and vehicle data, and service records

Facility Supervisor (December 2012 – May 2014)

Georgia Southern University Recreation Activity Center, Statesboro GA

Ensured all policies and procedures of the facility are adhered to and promoted through teamwork activity

Resolved concerns, conflicts and problems of the patrons, ensuring that services are provided in a professional and safe manner

Oversaw building security and acts as the first responder in emergency situations

Provided guidance and assistance to front counter personnel with facilitating payments of discretionary funds

Hostess/To-Go (May 2012 – March 2013)

Mellow Mushroom Statesboro

Greeted patrons personally and by telephone

Offered appropriate seating arrangements

Assisted guests with menu choices in an informative and helpful fashion

Food runner

Facility Assistant (August 2010 – December 2012)

Georgia Southern University Recreation Activity Center, Statesboro GA

Operation of the Welcome center/control access/front desk

Verified membership through RecTrac Facility Management software/biometric system and monitored all participants and guests

Assisted the safe, supervision ad set-up of free play equipment

Volunteer Experience

Statesboro Library, Statesboro GA (August 2012 – December 2012)

Service Learning Assistant

Cedar Plantation Assisted Living Home Metter, GA (October 2012 – December 2012)

Volunteer

Brooklet Elementary School, Brooklet GA (January 2013 – May 2013)

Service Learning Assistant

People helping People, Savannah, GA (February 2015)

Volunteer

One Love Animal Rescue, Savannah, GA (March 2015)

Fostering

Highlights of Qualification

Customer Service skills, diplomatic and patient with all types of individuals

Highly organized with great attention to detail and follow through

Flexible; able and willing to learn new things

Ability to work independently as well as in groups

Computer skills include MS Office Suite

Average typing speed 60+ wpm

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