Customer Service Front Desk
Resume:
Macy Hafner
**** *. ******** **. *** F ** Findlay, OH 45840
T: 419-***-**** E: **********@*****.***
Objective
To seek a position utilizing my degree in Gerontology and to build a long term career with opportunities for career growth
Experience
Activity Director, Miller’s Senior Living, Indianapolis, IN Dec. 2014 – July 2015
Manage and assume administrative authority, responsibility and accountability a program of therapeutic activities designed to meet the interests and enhance the functional abilities and self-esteem of each resident
Develop monthly calendar
Evaluate each resident according to their backgrounds, activity interests, abilities, physical limitations, and needs
Transport residents to appointments and to activities held away from the facility
Resident Care Associate, Brookdale Senior Living, Bowling Green, OH Mar. 2014 – Oct. 2014
Assist residents with activities of daily living
Transfer residents to and from activities and meals according to their individual service plans
Oversee and continually collaborate with other RCAs to provide a positive and consistent living environment for each resident
Train new RCAs successfully and efficiently
Additional Experience
Education
Student Clerk, BGSU, Bowling Green, OH Sep. 2009 – Dec. 2013
Greet visitors in person or on the phone at the front desk, providing customer service with guidance and advice
Answer general questions about the university and provide published materials
Maintain files in proper order; pull record for processing and refiles
Meter and distribute incoming and outgoing mail and packages
Bartender, One49 North, Bowling Green, OH Apr. 2013 – July 2014
Bartender, Kamikazes, Bowling Green, OH June 2012–Apr. 2013
Dietary Aide, Bowling Green Manor, Bowling Green, OH June 2007 – Jan. 2012
Bowling Green State University, Bowling Green, OH Aug. 2009 – Dec. 2013
Bachelor of Science in Gerontology; Member of The National Society of Leadership & Success program
References Available Upon Request
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