Customer Service / Store Manager
Resume:
Beth Lennon
Reedsburg, WI *****
**********@***.***
OBJECTIVE To obtain a position that utilizes my knowledge and experience to provide support and enhance results for your business
EDUCATION University of Wisconsin-Madison Madison, WI
Bachelor of Business Administration degree, December 2004
Major: Management & Human Resources
EXPERIENCE COACH Lake Delton, WI
Store Manager (10/2009 – Present)
Associate Manager (07/2007 – 10/2009)
Recruit, interview, train and evaluate employee performance
Communicate sales and productivity goals while motivating staff
to increase performance to a higher level
Manage sales strategies, initiatives and growth across all categories
Complete payroll and scheduling for a staff of thirty employees
Manage inventory, receive shipment and merchandise product
Multi-task and provide excellent customer service in a fast paced environment
Lead weekly Management meetings while encouraging collaboration
Lead quarterly Executive visits
Nine West Lake Delton, WI
Store Manager (07/2006 – 07/2007)
Recruit, hire, train and evaluate employee performance
Manage inventory, payroll and scheduling
Receive shipment and merchandise product
Build and exploit customer base by providing excellent customer service
Lands’ End Reedsburg, WI
Customer Sales Representative (09/1996 – 07/2006)
Obtain and verify customer information and enter customer orders
Assist customers with merchandise and price or promotion information
Gather and research information to resolve customer complaints
Work Flow Coordinator/Sign Out (11/2005 – 07/2006)
Coordinate workflow for twenty to eighty employees per day in Order filling department
Act as a liaison between employees and management
Record daily production in Excel
Midwest Labor Mauston, WI
Branch Manager (06/2005 – 11/2005)
Screen applicants, complete reference checks and conduct interviews
Consult with clients to meet their staffing needs
Complete payroll and manage unemployment, child support and worker’s compensation records
Perry Judd’s Baraboo, WI
Customer Service Assistant (09/1999 – 06/2000)
Assist with print production layouts
Independent projects, compose letters, file, fax, order supplies, receive and distribute communications
Assist Scheduling and Accounting departments
M&I Bank Reedsburg, WI
Teller (05/1995 – 09/1996)
Verify deposits and withdrawals and complete customer transactions
Prepare and process general ledger entries and balance a cash drawer
Refer customers to investment bankers or loan officers according to their financial needs
SKILLS Experienced user of Microsoft Word, Excel, PowerPoint,
Outlook and Access
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