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Customer Service / Store Manager

Reedsburg, WI, 53959
August 18, 2015

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Beth Lennon

** *** ******

Reedsburg, WI *****


OBJECTIVE To obtain a position that utilizes my knowledge and experience to provide support and enhance results for your business

EDUCATION University of Wisconsin-Madison Madison, WI

Bachelor of Business Administration degree, December 2004

Major: Management & Human Resources


Store Manager (10/2009 – Present)

Associate Manager (07/2007 – 10/2009)

Recruit, interview, train and evaluate employee performance

Communicate sales and productivity goals while motivating staff

to increase performance to a higher level

Manage sales strategies, initiatives and growth across all categories

Complete payroll and scheduling for a staff of thirty employees

Manage inventory, receive shipment and merchandise product

Multi-task and provide excellent customer service in a fast paced environment

Lead weekly Management meetings while encouraging collaboration

Lead quarterly Executive visits

Nine West Lake Delton, WI

Store Manager (07/2006 – 07/2007)

Recruit, hire, train and evaluate employee performance

Manage inventory, payroll and scheduling

Receive shipment and merchandise product

Build and exploit customer base by providing excellent customer service

Lands’ End Reedsburg, WI

Customer Sales Representative (09/1996 – 07/2006)

Obtain and verify customer information and enter customer orders

Assist customers with merchandise and price or promotion information

Gather and research information to resolve customer complaints

Work Flow Coordinator/Sign Out (11/2005 – 07/2006)

Coordinate workflow for twenty to eighty employees per day in Order filling department

Act as a liaison between employees and management

Record daily production in Excel

Midwest Labor Mauston, WI

Branch Manager (06/2005 – 11/2005)

Screen applicants, complete reference checks and conduct interviews

Consult with clients to meet their staffing needs

Complete payroll and manage unemployment, child support and worker’s compensation records

Perry Judd’s Baraboo, WI

Customer Service Assistant (09/1999 – 06/2000)

Assist with print production layouts

Independent projects, compose letters, file, fax, order supplies, receive and distribute communications

Assist Scheduling and Accounting departments

M&I Bank Reedsburg, WI

Teller (05/1995 – 09/1996)

Verify deposits and withdrawals and complete customer transactions

Prepare and process general ledger entries and balance a cash drawer

Refer customers to investment bankers or loan officers according to their financial needs

SKILLS Experienced user of Microsoft Word, Excel, PowerPoint,

Outlook and Access

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