Customer Service Technician

Edward Caccavale

Summary

Hard working Auto Technician with over 10 years experience who is proficient in problem solving complex auto repair issues while consistently delivering quality service. Highlights

Superior customer service

Preventative maintenance

Mathematical aptitude

Diagnosis and repair

Suspension and alignment

Electrical systems

Brake systems expertise

Air Condition Systems

Accomplishments

I have the following ASE certifications:

A4 Suspension and Steering

A5 Brakes

A7 Heating and Air Conditioning

EPA certified to handle refrigerant.

Experience

Advanced Tech

July 2007

Sears Automotive - Merrillville, IN

Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Repaired and replaced belts, hoses and steering systems. Removed and replaced tires, shocks, struts and brakes. Contributed to repeat and referral business by using strong customer service and problem solving skills. Repaired and replaced radiators and water pumps.

Automotive Technician

October 2005 to June 2007

Florida Muscle and Speed - Merrillville, IN

Worked as a mechanic restoring 70's muscle cars.

Auto Parts Counter

March 2005 to June 2007

Advanced Auto Parts - Titusville, FL

Assisted customers in sale of auto parts

11534 Maryland st, Crown Point IN 46307

Cell: 219-***-**** - ****.******@*****.***

Education

Certificate : Automotive, 2005

Universal Technical Institute - Orlando, FL, USA

Car Mechanic Certificate

Top of class

Student of the course 7 times

GED : GED, 1998

Boces - Long Island, NY, USA

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