Customer Service Representative
Resume:
Da-Nelda Austin
**** * *** **** **., Dallas, TX. 75241
***.*******@*****.***
Objective
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency. Skilled in Microsoft word, Excel, Power Point, Windows XP, Outlook, Faxing.
Call center environment, Multi telephone lines
Problem Solving Skills
Word Processing and 45 WPM
10-Key Calculator
Filing
Experience
Intake Coordinator
Austin Street Center, Dallas, Texas
Answering incoming calls, entering clients’ information into computer database, scheduling clients’ appointments to meet with caseworkers. Scheduling tours of the facility for volunteers and sponsors. In a homeless shelter, the intake coordinator assigns a bed or room, and then determines which other related services the shelter provides and assists the client in moving forward.
01/2014- Present
Custodian
Metro Building Services,Dallas, Texas
Clean and sanitize restrooms/bathrooms using established practices and procedure. Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ash trays and cigarette urns; replace light bulbs; refill restroom dispensers. Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
Customer Service Representative
McGraw Hill, Desoto, Texas
Assisting customers with placing orders for school textbooks. Track existing orders for customer to modify and/or check on shipping status. Other office duties depend on the call volume.
Childcare Provider
Self- Employed, Lancaster, Texas
Assisting children with homework and other educational activities. Provided snacks to children and recess.
09/2012-09/2013
06/2007-12/2007
03/2006-04/2007
Education
ITT Technical Institute, Desoto, TX
Marque Learning Center, Houston, TX
One Stop Career Center, Tucson, AZ
12/2012
01/2009
08/2002
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