Customer Service Microsoft Office

Matt Houk

*** **** **** **. *** Castle, PA *****

Telephone: 724-***-**** Cell: 724-***-**** E-Mail: ********@***.***

Education

Butler County Community College, Butler, PA

Associate in Applied Science Degree 09/12-05/15

Computer Web Programming

DCI Career Institute, Monaca, PA

Computer Network Specialist 06/07–02/09

WEB PROGRAMMING TOOLS and SKILLS:

WordPress and many plugins, Joomla!, Notepad++, HTML, PHP, JavaScript, JQuery, Visual Basic, CSS, Dreamweaver, Microsoft Expressions, WAMP, Bluehost, Host Gator, Microsoft Razor Syntax, SQL Server Database, Google Analytics, SEO Compliance, and Bootstrap. Also Photoshop, Illustrator, InDesign, and Fireworks.

Platforms:

Windows 98, NT, 2000, XP, Macintosh, MS Server 2003, Novell, Fedora Linux.

Software:

Microsoft Office (Access, Excel, Outlook, PowerPoint, Project, Visio, Word) Netscape, Adobe Illustrator. IE6, Firefox

Databases:

M/S Access, SQL

Tools:

Active Directory users and computers, Remote Desktop, Visio, Novell Network Administration

Volunteer Work

Tech Team/Camera Team

Victory Family Church-Cranberry Township, PA

Operate multiple cameras and media shout

Daily Productions Website Pittsburgh, PA – Freelance Web Project

Tek Systems Website – West Sunbury, PA – Freelance Web Project

Pet Sitting by Michelle West Middlesex, PA –Freelance Web Project

Work Related Experience

Web Programmer (Internship)

MIBS Incorporated 02/2015-04/2015

Working with WordPress and its plugins

Used Visual Basic with the Microsoft Razor Syntax

Connected the website and survey form to SQL Database (T1)

Used Razor, HTML, CSS, JavaScript, PHP, WordPress

Visual Basic, and SQL Server.

Help Desk Support

NCS (National Church Solutions) Enterprise Dr., Pittsburgh, PA 05/13-07/2013

Handled credit card and ACH transactions

Advised members in using Firefox

Line Support

Fresh Foods Manufacturing Giant Eagle, Freedom, PA 05/10-01/13

Used Excel for production line purposes

Help Desk Customer Service Rep

Clubcom Robinson Township-Pittsburgh, PA 06/09-01/10

Answered 10-15 calls/day

Help Desk Support

ServiceLink, Coraopolis, PA 01/09-04/09

Used Citrix and Vision Systems

Received 60-100 tickets/day

Provided phone or desktop support, did troubleshooting for M/S Outlook

Configured IP addresses and printers

Computer Network Specialist (Externship)

Nellcom Technologies, New Castle, PA 01/09

Repaired computers, ghost hard drives, formatted computers,

Replaced mother boards and power supplies.

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