Customer Service Sales

KATHERINE SCOTT

**** *. ***** **** *** *** Cell: 773-***-****

Chicago, IL 60645 *******************@*****.***

Summary

Customer Service Representative/Sales driven to exceed sales goals and build long term relationships with customers. Delivers positive experience through high-quality customer care.

Highlights

Quick learner MS Windows proficient

High customer service standards Exceptional communicator skills

Strong work ethics Strong client relations

Dedicated team player Strategic sales knowledge

Strong problem solver Credit card processing

Experience

Customer Service/Sales, 11/2007 - 12/2014

America Chamber of Commerce Resource - Chicago, IL

Answered an average of 150 calls per day by addressing customer inquiries solving problem and providing new product information.

Answered product questions with up-to-date knowledge of sales.

Scored in top 10% of employees in successful resolution of issues.

Achieved sales goals and service performance requirements of $6,000.00 a month through new customer sales.

Dedicated to continuously improving sales abilities and product knowledge.

Routinely answered customer questions regarding merchandise and pricing.

Helped drive sales goals and achieve monthly quotas.

Built long-term customer relationships and advised customer on purchases and promotions.

Administrative Assistant, 06/2004 - 04/2006

Blackhawk Moving and Storage - Sycamore, IL

Maintained the front desk/reception area in a neat and organize fashion.

Served as central point of contact for all outside vendors.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Completed company information and related material and distributed it to candidates.

Compiled annual recommendations for end of fiscal year budgets.

Oversaw daily office operations for staff of 30 employees.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of office equipment.

Maintained spreadsheet using excel functions and calculations to develop reports.

Oversaw inventory and office supply purchases.

EDUCATION

Kishwaukee Community College Malta, IL

A.A.S: Office Systems

Jones Commercial High School Chicago, IL

High School Diploma: Computerized Accounting

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