Customer Service Administrative Assistant
Resume:
Danilo G Gimena
Panorama, CA., 91402
E-mail: *************@*****.***
Career Profile
Administrative assistant with a strong organizational and interpersonal skills, able to multitask a variety of responsibilities and challenges.
Related Skills
* Type 30-35 wpm *Internet research * Telephone reception
* Transcribing datas * Written communication * Filing System
* MS Office * Customer Service * Marketing and Sales
Selected Achievements
* Handled multiple incoming calls on a multi-line telephone system, offered
a customer friendly greetings and promptly routed to party of 50 employees
* Improved customer service by developing client survey, soliciting feedback to quickly resolve client complaints and ensure top quality service and satisfaction.
* Sorted and distribute reports and mails to 50 employees.
* Established confidential file system for all correspondence and creating file folders to ensure quality recordkeeping.
* Provide clerical support in various task like inventory for stocks and other
multifaceted general office works.
* Preparing log sheets for walk ins and scheduled clients
*Maintained the proper use of office equipments from scanning, faxing and
printing of documents for our clients.
* Restored and update datas into the system and retrieving them for information.
Employment History
Apple One Employment Agency
09/04/2012 - 09/12/2014
Administrative Assistant
Serco, Incorporated
09/07/2009 - 08/15/2011
Parking Meter Revenue Collector
Select Remedy
05/2008 - 07/2009
Office Assistant
Educational Attainment
Colegio de San Juan de Letran
Manila, Philippines
Bachelor of Science in Commerce
Major: Business Management
1974 - 1978
Academy Pacific Business and Travel College
Los Angeles, California
Hospitality and Travel Service Management
1994 - 1995
References
Available Upon Request
Contact this candidate