Customer Service Representative
Resume:
*** ********** ***** • RINGGOLD, GA *****
HOME/MOBILE 423-***-****
E-MAIL ************@*******.***
KATHY D. ROCHESTER
OBJECTIVE
To work an exciting office oriented position that enables me to use all the skills that I have acquired during my many years in the corporate world. To enhance company sales and market growth through the use of strong planning, team playing, and effective communication.
PROFESSIONAL SKILLS
Office Manager; General Office P/C; Microsoft Suite; Typing 55+WPM; Telephone/Customer Service Skills; Organized; Detail Oriented; Problem Solver; Accounts Receivable/Payable experience; Marketing Skills; Insurance Verification; Human Resources experience; Electronic Claims Filing; Multi-task Ability; Management Skills; Leadership Skills
PROFESSIONAL EXPERIENCE
2012 – To Present ATG/NuMotion
SC/CCC/Funding/Medical Document Specialist Chattanooga, TN
Specialize durable medical equipment company serving the needs of the Chattanooga area with complex power mobility. Duties include supervising and delegating the daily work load in the office; assign clients to their respective representative; manage client contact daily; complete intakes of new mobility clients; educate clients of the order process; respond to all messages the same day; identify and resolve client issues early with focus on preventing reoccurrence; respond to all internal and external customers in a timely and professional manner; review medical documents for accuracy, compliance standards, and medical necessity; work with the verification of Medicare, Medicaid, and private insurance, maintain consistent follow up on order status; review private insurance clients’ documents to determine approval or denial; work with the service department manager to ensure repairs are completed timely; oversee the compliance of all federal, state, and OSHA regulation documents; market the complex power mobility solutions to physicians, therapists, and private facilities.
2009 – 2012 ResCare Homecare Inc.
Customer Service Supervisor/Marketing Ringgold, GA
Non-medical homecare company representing 5 north Georgia counties (Catoosa, Walker, Dade, Whitefield, Murray). Duties include oversight and supervision of 46 homecare aides including scheduling of clients, follow-up with the specific care plans, documentation of hours worked with each client; client/patient management with a patient base of 135 cases including assessing and signing up new patients, routine field visits, and customer complaint resolution; marketing of the northwest GA office which includes visits to hospitals, assisted livings, skilled nursing, and various other entities involved in senior care. Other experience includes working with a client base involving many different pay sources such as Medicare, Medicaid, Long Term Care Ins, Veterans Administration, and Private Pay.
2008 – 2009 NECA/IBEW Family Medical Care Plan
Customer Service Representative Ringgold, GA
Group Administrative office representing Health & Welfare eligibility for Electricians. Duties include daily contact with Blue Cross Blue Shield of GA., SAVRX (prescription), Metlife Dental, and VSP Vision; handling disability claims, death claims, retirement employees, Medicare A & B; resolving individual electrician’s problems by contacting the appropriate insurance department and getting the situation alleviated for the member; and completing personal data reports for multiple members.
2007 – 2008 T-Mobile Chattanooga, TN
Customer Service Representative / Call Center
Encountered over one hundred customers daily by telephone. Resolved their cellular phone problems; researched billing information; updated their phones software; added lines; and deleted lines. This position created a one on one relationship with the customer and their needs.
1999 - 2007 Self Employed Ringgold, GA
Commercial and Residential Cleaning Service
Operated my own cleaning business out of my residence. My clients included both residential and commercial locations. This position has strengthened my self-motivation skills, my customer relationship building skills, and my customer management ability.
1998 - 1999 Container Service Corporation Ringgold, GA
Human Resource Manager/Marketing Assistant
Performed many tasks within the office that included, but were not limited to, new hire and existing employee file management, payroll, accounts receivable, accounts payable, insurance information management, major bank deposits, office inventory, assisted with marketing endeavors, and was the controller of sales representatives’ reports and commissions.
1995-1998 Coats America, Inc. Rossville, GA
Paymaster
Responsible for the payroll and its many functions for the corporation as a whole, performed weekly payroll for three full-time shifts with a total of 385 employees, and provided payroll reports for all departments.
1992-1995 Tapistron International, Inc. Ringgold, GA
Office Manager
Performed many functions within the office that included payroll, insurance information management, in-coming/out-going mail, major bank deposits, production of inventory reports, and assisted with the projects of the Marketing Research and Development department.
1986-1992 Shaw Industries Dalton, GA
Customer Service Representative
Responsible for ensuring customer and product satisfaction for eight states, assisted the sales representatives among the eight states with various customer/product related details, and compiled daily sales reports for the sales representatives of the eight states.
EDUCATION/CERTIFICATIONS
Dalton Junior College Dalton, GA
Business Management
North Whitfield High School Dalton, GA
High School Diploma
State of Georgia
Notary Public
REFERENCES
Mr. John Samilo
C.Y.P. Technologies
Chattanooga, TN 37421
Ms. Mary Greene, RN
Pilgrim’s Pride Inc.
Ft. Oglethorpe, GA 30742
(423) 385 – 9287
Mr. Mark Miller
ATG/NuMotin
VP of Marketing & Strategic Partnership
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