Customer Service Data Entry

To obtain a position in a professional field where I can utilize my education,

skills, and training with opportunities for advancement. WYETH COLLEGEVILLE, PA July 18, 2005- Oct 14, 2009 Pfizer COLLEGVILLE, Pa October 14, 2009- July 2011 Position: Records Quality Clerk I

Duties: Independently performs rotating daily task assignments to complete all processing steps for incoming documents, meeting established accuracy criteria either in a manual or automated system. Review, verify and prepare the incoming documents for processing and scanning into the imaging system. Identify and assign document type correctly prior to processing and scanning.

Index and review documents, identifying pertinent information to be entered into the department records management tracking system. Processes documents for archiving, completing all processing steps, according to established procedures.

Perform general administrative tasks including records keeping, document delivery and other duties as assigned.

The following incoming documents are: Investigational New Drug (IND), New Drug Application (NDA), Submission Tracking Number (STN), International Regulatory Affairs (IRA), Adverse Event (ADE), and Regulatory Submissions Management (Reg. Subs).

The following application used: Global Imaging System (GLIMS), Global Regulatory Information Tracking System (GRITS), Omni, Brio Explorer, Electronic Document Management System (EDMS), Register, Viewpoint and Versatile.

ACCENTURE, COLLEGEVILLE, PA April 1, 2003-July 2005 WYETH-AYERST LAB, RADNOR, PA 1991-2003

Position: Senior Administrator I

Duties: Perform prep, scan, index, verify, archiving and index maintenance of clinical patient documents. Process clinical drug projects in the following therapeutic areas: Cardiovascular (CNS), Inflammation/Oncology (Internal medicine), Women’s Health, and Infectious Disease/Immunology. Identify, develop and submit system improvements and routinely enhancements. Provide training support for new employees and ongoing training support for existing staff as needed. Contribute expertise in the development and maintenance of internal Sop’s.

As an imaging Scan Specialist my duties include but are not limited to: provide first line support for all aspects of scanning function, processing and equipment problems are independently researched and solutions are given to an RACHEL P. STEPHENSON

712 S. Cecil Street

Philadelphia, Pa 19143

*********@***.***

215-***-****

Objective

Experience

Associate Information Analyst. Significant issues are brought to the Manager’s attention. Assures adherence to internal SOP developed for scanning clinical patient documents.

Basic knowledge of the imaging system is expanded and used to increase the unit’s efficiency. Develop time management and communication skills to enhance daily productivity. Develop leadership skills to aid in the support of imaging staff assigned to the workflow team.

Monitor the workflow of GLIMS. Test of new drug project in GLIMS. Provide management with feedback of scan and index problem.

Assist the Manager and Senior administrator with monitoring the workflow. WYETH-AYERST LAB 5/89-6/91

Position: Clinical Data Management- Data Entry Operator

Duties: Utilized full keyboard computer terminal to transcribe & verify data directly into the computer from a variety of source documents. Maintained daily record of data entry input. Interacted with source personnel to troubleshoot problem data. Performed data - associated clerical task as assigned.

Kelly Services, Wynnewood, PA 2/88-5/89

Position: Computer Operator

Duties: Entered data utilizing Lotus 1-2-3 and spreadsheets, issued weekly Project & Description tablets to project coordinators, trained personnel on all hardware/software, maintained current documentation for ID 17 and ID 18, and served as backup for absent co-workers, and NUTR/OPERATIONS clerk. Used computer to check mail, maintained inventory files on the computer, and calculated interest on loans using a computer, utilized word-processing on WANG, Artemis project management pack on Hewlett Packard, IBM Personal System/2 Model 30 and PFS.

Bradlees Department Stores, Broomall, PA 6/85-2/88 Position: Customer Service Representative

Duties: Handled customer complaints; performed merchandise returns and exchanges; processed credit card applications and layaway payments.

Office Technology Plus, Philadelphia, Pa 19107 4/87-7/87 Position: Data Entry Operator (Internship)

Duties: Performed data entry utilizing Lotus 1-2-3 Plus, First Choice, Database I and II, Apple MACINTOSH SE, Sperry PC, Toshiba T3100, AT&T 6300 Plus, Compaq Deskpro Personal Computers.

NATIONAL EDUCATION CENTER, Thompson Institute Campus, Philadelphia, PA 19104 10/85-4/87

Education

DEGREE: Associate In Specialized Business

MAJOR: Executive Data Management

COURSES: Basic, Advanced Basic, COBOL, Advanced COBOL, RPG II, Computer Operations, Systems Analysis, Business Writing, Accounting, Information Systems, Business Law, Introduction to Data Processing, and Communication Skills.

RETS ELECTRONIC SCHOOL, Broomall, Pa 19008 10/84-1/85 MAJOR: Computer Repair

Courses: Introduction to Electronics

ELIZABETH CITY STATE UNIVERSITY, Elizabeth City, NC 8/82-5/84

MAJOR: Computer Science

COURSES: COBOL, Basic, PASCAL, Math, and English

CHUBB INSTITUTE, Springfield, Pa 9/2002-7/23/03

Technical Skill: Microsoft Words, Microsoft Excel, Window 98, GroupWise, and PowerPoint Training: 3 month Internship at Office Technology Plus at Philadelphia Certificates: Decision-Making at Penn State Great Valley October 1996 Reference provide upon request

Contact this candidate