Customer Service Administrative Assistant

Career Overview:

I have worked in many different industries such as: Admin positions, Warehouses/Production positions, Customer Service positions and Food industry positions. Being employed with several different types of companies, I am well versed when it comes to discipline, great customer service skills and a vast knowledge of computers as well as a variety of different computer programs. I am able to take on any challenge and work professionally and proficiently.

Core Strengths:

I am a very responsible and competent worker. I will go above and beyond to make sure the job gets done and that it is done right. I work very well with others and am also successful when working independently.

I am a strong believer in keeping work professional. I am great at communicating and am extremely organized.

Work Experience:

Administrative Assistant

July 2015 to Present

Emergency Water Removal Inc.

Responsibilities include preforming administrative activities such as maintaining files and processing paperwork into computer systems. Scheduling first response appointments with customers. Overseeing payroll, creating and printing checks for employees using QuickBooks software. Overseeing employee time sheets. Overseeing billing and making payments to insurance companies. Organizing company contracts into computer filing system. Using office equipment such as fax/copy machines, printers, scanners. Handling sensitive information professionally. Answering customer calls as well as distributing calls to inner/outer office employees if necessary. Creating new employee contracts/entering needed information into system in order for potential employee to be officially hired, able to have a work email, a clock in/out I.D. and adding them to payroll and also sending any tax information to the correct place. Working as second in command to the office manager. Creating new and improved systems to organize any and all files and info more efficiently. Making sure the office remains a professional and organized work environment. Skilled in Microsoft suite, QuickBooks, Google Drive, ECS, Exactimate, and also a very quick learner when introduced to new programs and software.

SIU Claims Assistant

July 2014 to March 2015.

State Farm Johns Creek Operation Center (Randstad employee)

Responsibilities include Performing Administrative Activities, performing day-to-day administrative tasks such as maintaining information files and processing paperwork, supporting Claims Representatives with various administrative tasks relating to the set up and handling of automobile and fire claims, entering, opening and closing auto and fire claims correctly into claim database, answering customer and agent phone calls providing them with updates and authorized information. Sorting and distributing incoming mail as well as sending out certified and regular mail to specified parties. Ordering police reports, credit and background histories for correct data input as required. Evaluating information to determine compliance with standards using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Operator

July 2012 to December 2013

Ricoh Electronics

-Operated production lines, completed necessary paperwork. Demonstrated extraordinary cleanliness that was enforced by company guidelines. Trained new employees. Learned to multi-task.

Call Center Agent

April 2014 to July 2014

The Myers Group

Outbound calls to health insurance members. Entering respondent’s personal information. Converting non-willing members into completing surveys. Completing important tasks by deadline. Friendly and understanding of members needs and questions.

Administrative Assistant

November 2013 to June 2014.

Elite Lawn and Landscaping – Lawrenceville, Ga 30043

-Filing paperwork, scheduling appointments, handling payments. Schedule is on an as needed basis.

Customer Service Representative

September 2013 to December 2013

Marco’s Pizza

-Working with different computer systems, making outgoing calls and answering incoming calls. Communicating with customers and handle food orders. Making sure everything is clean and organized.

Educational Background:

2012

Grayson High School – Loganville, Ga 30052

2013

Georgia Gwinnett College – Lawrenceville, Ga 30043

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