Customer Service Sales
Resume:
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Annette M. Murray
Kentwood, MI 49512
***************@*****.***
OBJECTIVE
Highly skilled sales person with 20 plus years of telecommunications experience seeking employment with a company who values a strong work ethic, excellent customer service skills and a proven efficiency to manage multiple tasks.
QUALIFICATIONS
• Windows 2000, Outlook, Work, Excel. TBS( Telecom Business Solutions), Saville ( Billing Platform) Remedy ( Client Repair system)
SKILLS AND ABILITIES
Sales Support, customer service, Client development EMPLOYMENT HISTORY
New Accounts Representative, 10/2007 - 10/2010
Fifth Third Bank, Grand Rapids, MI
Opened new Equity Fexlines and Credit card, Checking and Savings accounts while maintaining a quota. Customer Service Representative, 10/2005 - 10/2007 Fifth Third bank, Grand Rapids, MI
answered incoming calls for Installment and Mortgage clients, Assisted in making changes to clients accounts
Client Development Representative, 05/2002 - 10/2005 Choice One Communications, Grand Rapids, MI
Managed customer opportunities and issues associated with retaining and growing Choice One's base of clients
Service Order Coordinator, 01/2000 - 05/2002
Choice One Communications, Grand Rapids, MI
Assisted sales representatives with the sale of all orders, Pulled client service requests, create sales quotes for potential clients.
Inside sales Representative, 01/1998 - 01/2000
Choice One Communnications, Grand Rapids, MI
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Sold local and long distance service. Also internet service to business clients. consulted client base on all telecommunications needs. Maintained client accounts on a daily bases. EDUCATION
Diploma - General
Muskegon Hts., High School, MI
not completed - General
Muskegon Community College, MI
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