Customer Service Medical

Frances Renee Riven

*** * ***** ****** #**

Las Vegas, NV 89169

Cell: 702-***-****

Email:*********@*****.***

OBJECTIVE

Seeking a position of responsibility as an Administrative Assistant/Receptionist or Customer Service using experience working with the general public and skills in Internet and Integrated computer applications.

WORK EXPERIENCE

Dignity Palm Mortuary, Las Vegas, Nevada 05/2015- Present

Receptionist

clerical services requiring the exercise of good judgment and clerical knowledge. Receives walk-in visitors and clients and promptly answers main business multi-line phones. Performs a variety of administrative services including: scheduling appointments, word processing, typing, data entry, filing, answering phones, running outside errands, coordination of events, and special projects, etc.

G.E.S., Las Vegas, Nevada 01/2015- 05/2015

Order Entry

Provide customer service support for all exhibitor clients, Resolve issues both internally and with exhibitors, Act as a liaison between Servicenter personnel and show site staff. Provide backup assistance in the area of order entry, Assist in auditing price tables and exhibitor kits as necessary.

AT&T, Home Based, Las Vegas, Nevada 03/2014- 04/2015

Customer Service

Provided Excellent Customer Service, Handled Customer Technical problems, Processed payments (credit and debit, checking), Processed orders, provided answers to customers problems.

Alpine Access, Phoenix, Arizona 10/2013- 04/2014

Customer Service

Provide Excellent Customer Service, Answer telephones, Processed orders, checked Inventory, Processed complaints, Handled over chargements.

Riven Industries, Lemon Grove, California 11/2007- 09/2013

Contractor

Provide Excellent Customer service, complete various of project from book keeping, research, typing, customer service, Outbound, Inbound calls, File/Record keeping, Maintain updated customer records. Payment Manager, and Secretary/ office clerical duties as well.

Mervyns, El Centro, California 09/2006-10/2007

Customer Service

Developed and maintained positive customer relationships, educated with a thorough knowledge of all store products, accommodated all customer needs to their satisfaction, and was able to reach and exceed company directed performance goals.

Iron Mountain, National City, California 10/2005-03/2006

File/Record Clerk

Experience in numerical medical office filing, processed photo copies, purging and maintaining medical record control system, pulling records for appointments, prepared and processed existing and/or new patients files, assigned and recorded and/or stamped identification numbers medical codes to index medical records for filing, performed general office duties and assisted managers with various projects, and maintained complete medical records computer data

Ace Parking, San Diego, California 09/2004- 02/2005

Cashier

Duties Included dealing with the public on a daily basis in a professional manner,

responsible for all cash transactions on a register with peripheral electronic data processing equipment; including bar-coding for customers and employees, accountable for processing all accounts receivables and report preparations, balanced cash register and verified against cash on hand, refilled tickets dispensing machines, received commendations for excellence in customer service, and managed difficult situations with customers with a positive outcome.

EDUCATION

Ashford University

Present

San Diego, California

Curriculum:

●Visual Literacy In Business

●Introduction To Ethics Social Responsibilities

●Principles of Financial Accounting

●Principles Of Managerial Accounting

●Principles Of Management

●Introduction To Marketing

●Corporate And Social Responsibilities

●Survey OF Contemporary Economic Issues

●Personal Dimensions OF Education

●Dependence Of Man On The Environment

Associated Technical College

January 2011

San Diego, California

Curriculum:

Personal Development

Office Procedures

Executive Assistance

Data Entry Specialist

Microsoft Office Suite 2007, Outlook, Word, Excel, Powerpoint, Access, and Publisher

Quick books

Computer Support Assistant

Business Office Personnel

Internet & Web-Page Design

Typing: 84 wpm

Filing: Color Coding, Numerical and alphabetical

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