Customer Service Manager
Resume:
Jovaughn T. Gilbert
*** *** ***** *****, ********, SC 29229
**********@*****.***
EMPLOYMENT HISTORY
Director & President 2013-current
South Carolina Future, Blythewood SC
Preside at all meetings of the organization.
Serve on the Nomination Committee.
Liaison between the Board and the Basketball Commissioner.
Ex-officio of all committees and shall be informed of all business transactions.
Ensure Bylaws and Program handbook are followed and enforced.
Production Scheduler/Material Planner 2001-2014
Isola Laminates, Ridgeway, SC
Responsible for the scheduling of production materials.
Successfully completed inventory and making inventory cycle counts by time requested.
Coordinated delivery of materials with various consumers.
Initiated work orders in a timely and efficient manner.
Assisted in training staff in various operations.
Assistant Manager 1999-2001
Regional Finance, Columbia, SC
Acquired the knowledge to generate various times of loans.
Directed and maintained collection operations related to past- due accounts, including credit checks and status reporting.
Trained staff in computer-system setup and operations.
Gained excellent experience in system operations and various types of hardware and software.
Covered phones for word-processing clerk during clerkâs lunch break.
SKILLS PROFILE
Excellent critical thinking abilities and analytical skills
Exceptional communication skills and customer service experience
Skilled in trouble shooting and promptly taking corrective action; reading and interpreting bills of material; adhering to safety policies, procedures and codes
Strong work ethic and proven productivity in various work environments
Ability to thrive in a team or individualized work setting
Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
EDUCATION
Morris College, Sumter, SC 1994-1999
Major: Business Management
Courses included business math, marketing, communications, and human relations.
Ashford University, Clinton, IA 2011-2013
Major: MBA Business Management
Ashford University, Clinton, IA 2013-2015
Major: MBA Human Resources
ACTIVITIES
Basketball President, Richland County, SC 2012-Present
Girls South Carolina Future
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