Customer Service Manager

Carmen Chapa

*** ******* *** ***. **** San Antonio TX, 78221

Cell Phone: 210-***-****

Email: *****.********@*****.***

Highlights

Bilingual can read and write both spanish and english excellent

Proficient in excel/powerpoint

Proficient in Microsoft office

Great communication skills

Palo Alto College

January 2011 – June 2011

Reading Lab Manager Assistant

Responsible for student reports

Responsible for resetting tests

Supervised reading lab while manager was absent

Mentored college students

Bill Miller BBQ

May 2012 – July 2013

Cashier

• Outstanding customer service skills

• Responsible for transactions and inventory

• Productive team member when working in a group setting

• Train and mentor new employees

Volt

July 2013 - May 2014

Apple Technical Advisor

• Excels in communication skills

• Provide customer with great technical support skill

• Create long term customer relationship

• Made inbound calls/outbound calls

Advertised and sold apple care plus insurance

Conns Call Center

April 2014 - October 2014

Collector

• Able to multi-task and prioritize in a high-volume, fast paced environment

• Managed sensitive and critical client information

• Provide customer with the best way to bring their account current

• Set own weekly goals to achieve monthly goals

Education

2005-2009

Poteet High School

2009-present

Palo Alto College

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