Customer Service Manager
Resume:
Sheronda M. Brockman
Kansas City, MO 64138
****************@*****.***
Desired Position(s)
Seeking positions in either customer service or warehouse fields. In minor or major companies with potential future opportunities to help me further my work experience in related areas.
Employment Experience
Customer Service Representative II (Case Manager), UPS, 2013-Present Responsible for approving/denying FLMA Leave and Short Term Disability Claims Review applications to determine what process steps need to taking next Case Manager of over 1,000 task
Identify the nature of each case to determine eligibility Handle Inbound/Outbound calls
Customer Service Specialist, USA 800, 2012 – 2013
Handled Inbound/Outbound calls
Explained terms, services and policies
Verified all information obtained and/or in system
Answered any questions regarding account and product information Receptionist, File Clerk, Walker & Sons Construction, 2008 – 2012
Analyzed/Organized paperwork
Trained new employees
Scheduled appointments
Handled all calls
Explained service(s) that would be conducted
Outbound Dispatch Operator, ADT Security Service, 2008
Responded when system alerted to residential or business alarm activations
Identified nature of alarms and followed up with business and residents via phone
Dispatched emergency personnel when needed
Dietary Aide, Highland Nursing Rehab Center, 2006
Handled and served residents meals
Cared for each patients special needs
Obtained a position in the kitchen
Inbound/Outbound Representative, Billing Specialist, Accent, 2005 – 2006
Managed billing inquiries and/or arranged payments
Resolved customer problems
Explained services and policies
Stock Clerk, Musician’s Friends, 2004
Received and count stock items
Packed and unpacked items
Verified inventory computations
Examined and inspected stock items
Provided assistant and direction
Cashier, McDonald’s, 2004
Handled all transactions
Frequently closed store
Balanced cash draw at close of shift
Skills and Strengths
Great customer service skills
Ability to give and receive feedback in a constructive manner
Flexibility to adapt to the needs of the moment
Reliable and dependable
Ability to learn quickly, hardworking and efficient Education
Wright Career College, Administrative Medical Assistant track, 2010 Penn Valley Community College, Biology, 2005-2006
National American University, GED, 2004
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