Microsoft Office Active Directory
Resume:
Tracy Vick
*** ****** ** ******** ***** *****
cell 972-***-****
*******@*****.***
Certificates
Major: Network+ CompTIA A+
A+ and Network+
MCSE 2000
MCP
Experience
Proficient with all Microsoft Operating Systems
Proficient with Microsoft Office 2000-2010
Proficient with Microsoft Exchange
Knowledge of PC setup and installation of all hardware, troubleshooting systems and repair, knowledge of all aspects of network setup and repair
Knowledge of DHCP
Active Directory
User Profiles
DNS
Group Policies
VPN
Experienced in system-operations training, collections, and customer service
Experience in Remedy and Clarify ticketing systems
14 plus years computer and network experience
EMPLOYMENT
Arcana Insurance, Dallas, Texas
2009-Present
Network & Desktop Administrator / Data Analyst
Prepare, build, and install desktop images
Troubleshoot and assist with Network issues
Troubleshoot and Support Exchange
Troubleshoot and Support company’s main software Teneo
Password resets via Active Directory
Create user accounts
Modify, Create Security Groups, Distribution List within Active Directory
Grant security permissions within Enterprise Server environment
Add and remove Mailboxes in Exchange
Microsoft Office 2003-2010 support
Troubleshoot and assist with Outlook in an Exchange environment
Support Financing software Peachtree
Train employees; identify, analyze, and repair product failures; and order and replace parts as needed
Network Printer troubleshooting and support
Diagnose and repair desktop and laptop hard drives, monitors, and printers at end-user work stations
Document and maintain system configurations for disaster recovery
Maintain desktop operating systems with current security patches via WSUS
Maintain Server operating systems with current security patches via WSUS
Maintain, monitor, and support corporate antivirus
Ensure all software license agreements are current
Setup and run Company Server backups
CompuCom, Dallas, Texas
2006-2008
Service Desk Technician/ Level 3 Support
Answer 40-60 calls daily
Troubleshoot and assist with Network issues
Troubleshoot and Support Cisco VPN client
Reset and issue VPN Tokens
Password resets via active directory
Create user accounts within 3000+ user Enterprise Active Directory
Modify, Create Security Groups, Distribution List within Active Directory
Grant security permissions within 3000+ user Enterprise Server environment
Add and remove Mailboxes in Exchange/Active Directory
Microsoft Office 2003 support
Troubleshoot and assist with Outlook in an Exchange environment
Use Remedy and Clarify ticket systems
Remote Desktop assistance with Dameware
Printer troubleshooting and support
90% Closure rate on tickets
Orozoco Enterprises, Dallas,Texas
2002-2006
Network Administrator /Help Desk Support (Part-Time)
Supervision of Network Management projects
Setup internal networks
Build and troubleshoot company’s Server and client computers
Assist employees with computer and network related issues
IMS Computers, Dallas,Texas
2004-2006
Network Administrator Asst. /Help Desk
Managed internal network of 10 Servers and 500+ client computers
Build and troubleshoot systems
Setup Active Directory Forest and Trees within a 500+ user Corporate environment
Setup and maintain user accounts
Help other employees with computer related issues
Assist customers with computer and network related issues
Microsoft Office 2003 Support
Outlook support with an Exchange environment
EDUCATION
Tech Skills, Dallas,Texas
2001-2003
MCSE
CBT Direct
2006
A+ Network+
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