Support Engineer/Systems Administrator

SUMMARY

Systems Administrator/Support Engineer: Resourceful, self-directed quick learner with 14 years’ experience supporting Windows systems, applications, and users in enterprise environments; currently seeking a challenging position in a dynamic organization.

PROFESSIONAL EXPERIENCE

Senior Support Engineer - Interactive Data 7ticks Chicago, IL 03/20/2008 - 01/09/2015

Interactive Data 7ticks is a managed service provider that offers low latency connections to the world’s financial markets.

GNOC Support Engineer:

Situation Coordinator; trouble shooting and network monitoring of numerous diverse client topologies; CRM (Salesforce, Serina).case management of client issues and requests following pre-defined ITSL processes

Achieved recognition for creating process training materials and leading training sessions.

Systems Administrator:

ISV server farm ownership; Active Directory, SCCM, software upgrades, server builds, patching, remote connectivity, Nimbus monitoring, user setups, and trade log archiving.

E-Trade Client Support Leader; worked closely with clients, software vendors, and exchanges to resolve trading related issues.

Additional Roles

Achieved success creating and standardizing client notifications and alerts to bring uniformity to client communications.

Change management; Member of the change advisory board responsible for a daily review of infrastructure changes.

Maintained circuit databases and telco vendor communications across the global network

Technical Expert - UBS Chicago, IL 10/1/2006 - 11/12/2007

Windows Systems Administrator; ISV server farm ownership, responsible for client connectivity, software upgrades, trader work station deployments

Electronic trading support lead; Client liaison between the ISV, clearing houses and the financial exchanges

Shavlik Patch Management, Active Directory, Symantec Enterprise suite, Citrix, Net Support, .

Systems Administrator - ABN AMRO Futures & Options 8/31/2003 - 9/30/2006

Windows System Administrator; Active Directory, Exchange server, Patching, Hotfixes

Windows 2000/2003 Server builds, Backup Exec, HP Rapid Deployment

Basic Cisco router and switch configuration

Trading Technologies Systems Administrator: Server farm ownership, responsible for client connectivity, software upgrades, trader work station deployments...

Electronic trading support; Client liaison between the ISV, clearing houses and the financial exchanges

Desktop Support - ING Futures & Options Chicago, IL 9/11/2000 – 8/30/2003

Windows System Administrator; Active Directory, Exchange server, Patching, Hotfixes

Workstation deployment and MS-Office Support (MS-Word Excel, PowerPoint, Visio)

Hardware racking and cable management

PROFESSIONAL DEVELOPMENT/EDUCATION

University of Illinois Chicago, IL – 2 Years Business Administration

Moraine Valley College Palos, IL – Cisco Networking

A+ CompTIA Certification

QualysGuard Certification

Security + (in progress)

References are available upon request.

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