Manager Customer Service
Resume:
Tameka Braylock
Chicago, Illinois 60615
***********@*****.***
Summary
Ten plus years experience in Management and Customer Service. Skilled at organizing complex projects, and delegating tasks, Proficient in Microsoft Office, Word, Excel and PowerPoint. Work well in high pressure environments. Have experience in Scheduling, Answering telephones, Typing, Documentation, Verbal and Written Communication, Dependable, Pay Attention to Details, Work well individually as well as with collaborators.
Work Experience
Man Alive Clothing Store Chicago, IL
Assistant Manager 06/2010-12/2014
Trained, Supervised and Scheduled 7 sales associates weekly.
Maintained Quality Assurance.
Established and enforced organization standards.
Collected, analyzed and summarized information to prepare daily and monthly reports.
Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Administered interviews for prospective employees.
Handled regular sales up to $7,000on a weekly basis.
Store was rated #1 in the district for more than a year. Received bonus from Dec. 2010 - Feb. 2012.
Malcolm X College Chicago, IL
Fitness Assistant 11/ 2011-05/2013
Answered telephones, managed emails, assisted students with information about the Fitness Center hours.
Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety in the Fitness Center.
Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
Chernin Shoe Outlet Chicago, IL
Assistant Manager 07/2008-01/2009
Obtained footwear of specified style, color and size from stock.
Managed deliveries and inventory.
Met the store’s monthly targets.
Family Dollar Chicago, IL
Assistant Manager 02/2008-07/2008
Promoted to Assistant Manager March 2008.
Maintained inventory and assisted with deliveries.
Interviewed prospective employees.
Assisted Customers as needed.
Maintained Daily and Monthly Paperwork.
Assisted with daily cash deposits.
Dry Clean Direct Chicago, IL
Cashier 09/2007-04/2008
Issued receipts, refunds, credits and change due to customers.
Assisted customers with carry-out service at the completion of transactions.
Monitored checkout stations to ensure that customers received adequate cash available and that they were staffed appropriately.
Advanced Family Dental Joliet, IL
Sterilization Technician 07/2002- 06/2005
Sterilized all Dental instruments using an Autoclave.
Maintained Cleanliness of all dental operatories.
Scheduling patients for return visits.
Ordered and maintained Dental supplies.
Education
Malcolm X College Chicago, IL
Mortuary Science 01/2009-05/2014
Earned an AAS (Associates in Applied Science)
Graduated with Honors
GPA 3.0
Certification
Cremation Association of North America
Certificate of Certification for Crematory Operator
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