Medical Assistant Customer Service

Demetrice Jackson

*** **** **** * *********, Georgia 30296

404-***-**** or ****************@***.***

Seeking position as

Certified Nurse Assistant/Medical Assistant

Over 13+ years in the Health Care and Customer Service Field

Ability to interact with patients to provide information in response to inquiries about services and to handle and resolve complaints

Dependable, can be counted on to get the job done

Strong organization, planning and communication skills

AREA OF STRENGTH

● Dependable ● Caring ● Patience ● Outgoing

● Microsoft Word ● Excel ● Kiosk ● Data Entry

EXPERIENCE

Patient Care(Behavioral Health /Annex Building/ER Veteran Administration

Certified Nurse Assistant

Perform duties in care of patients in nursing home under direction of nursing and medical staff

Answer signal lights, bells and intercom system to determine patients' needs

Bath, dress and undress patients

Serve and collect food trays and feed patients requiring help

Transport patients, using wheelchair and wheeled cart and assisted patients to walk

Turn and reposition bedfast patients

Changed bed linens, ran errands, directed visitors and answered telephone

Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed

Cleaned, sterilized, stored, prepared and issued dressing packs, treatment trays and other supplies

Medical Assistant

Take and record vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician

Perform BMI, EKG’s and finger stick

Operate computer terminal to input and retrieve data

Answer phone lines and maintain filing system

Draped patients for examinations and treatments remaining with patients

Performed such duties as holding instruments and adjusting lights

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies

WORK HISTORY

Veteran Administration, Decatur, GA Patient Care Tech 08/2014 to Present

Northside Hospital, Atlanta, GA PCT2 02/2011 to 04/2014

Favorite Health Care Staffing, Decatur, GA CNA/MA 07/2009- 07/2013

Roswell Health & Rehab, Roswell, GA Certified Nurse Assistant 11/2007 -10/2008

Forsyth Health Care, Forsyth, GA Certified Nurse Assistant 01/2000 -10/2007

EDUCATION

API, Macon, GA Medical Assistant Certification 2005

Southwest High School, Macon, GA High School Diploma 1992

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