Customer Service Manager
Resume:
CHRISTIAAN CLAIRE S. ORLINA *********@*****.***/*********@***.***/*********@*****.***
Home address: Block 2, Lot 4, Mayflower Street, Greenland Executive Village, Cainta, Rizal, PHL
Contact numbers: (02) 655-36-39 * (099*-***-**-**
Married with three children, born on April 1, 1974
Graduated from Trinity University of Asia on May 1998 with a degree of Bachelor of Arts, major
in Mass Communication and finished elementary and high school at La Salle Greenhills on April 1991
AREAS OF EXPERTISE AND MANAGEMENT EXPERIENCE
Corporate communications, public relations, government & media affairs, journalism, website development, corporate social responsibility, marketing, customer service and stakeholder dealings
PORTFOLIO
Press releases, newsletters, article contributions, speeches, a customer service manual, an ad design for newspaper placements, a website design, projects on crisis communications, corporate social responsibility (health and environment) and gov’t partnerships
PROFESSIONAL EXPERIENCE
DURATION
JOB TITLE/S
RESPONSIBILITIES
KEY ACHIEVEMENTS
January 2012 to Date
(Freelance)
English Language Instructional Writer, Journalist, Public Relations & Communications Practitioner
Writes instructional materials, contributes online news articles, designs press kits and similar materials, aids in media affairs, marketing, PR and communications.
Authored 54 English language instructional materials for Korean students.
Planned, organized and launched campaign-related activities and produced related information tools for local candidates in the May 2013 elections.
July 2011 to January 2012
South Luzon Tollway Corporation (SLTC) and Manila Toll Expressway Systems (MATES)
Group Communications Manager
Served as official company spokesperson and liaison with government agencies, managed internal and external communications, such as publications, and handled publicity, media, external and government affairs, the company's website, marketing, customer and stakeholder relations.
Reconstructed SLTC's website.
Spearheaded corporate social partnerships with barangays straddling the SLEX.
Wrote SLTC and MATES’ manual on interacting with motorists.
Designed SLTC and MATES’ official logo for newspaper placements.
Successfully explained and simplified to the general public SLTC and MATES’ official position on the 12% Expanded Value Added Tax on tollway rates.
August 2010 to June 2011
(Freelance)
Public Relations & Communications Practitioner
Recommended, planned and implemented PR and communication initiatives.
Handled PR, media and communications for the “Senakulo” (Passion play) of Cainta, Rizal.
Helped raise awareness for disaster preparedness in the event of floods, fires, earthquakes and other calamities.
January 2010 to July 2010
Philippine Prudential Life Insurance Co., Inc.
Corporate Communications Manager
Managed internal and external communications, PR and media affairs.
Designed and produced PPLIC’s internal publication
Prepared articles, speeches, an annual report and other forms of correspondence.
...continued…
CHRISTIAAN S. ORLINA * Page 2
DURATION
JOB TITLE/S
RESPONSIBILITIES
KEY ACHIEVEMENTS
August 2008 to December 2009 (Freelance)
Public Relations Practitioner
Designed and produced campaign collaterals, conducted election surveys and implemented related activities for local candidates in the May 2010 elections.
April 2007 to July 2008
GMA News TV
(formerly QTV)
Executive Producer
July 2007 to July 2008
Associate Producer
April 2007 to July 2007
Managed assigned newscast, proposed and implemented recommendations for its improvement, acted as liaison with government agencies and handled research, publicity, marketing, internal and external communications, including on-air and off-air publications, inquiries and other related tasks.
Handled the breaking and continuing news coverage of the 2007 Philippine elections and the conviction and pardon of former president Joseph Estrada
April 2002 to March 2007
ABS-CBN Broadcasting Corporation
Sub-Editor (ABS-CBN Interactive)
November 2006 to March 2007
Proofread news drafts, designated tasks to writers, graphics artists and other team members.
Worked on ANC and ABS-CBN Interactive’s coverage of Typhoon “Reming” in 2006.
Producer (ABS-CBN News Channel or ANC)
June 2005 to June 2006
Managed assigned newscast, proposed and implemented recommendations for its improvement, acted as liaison with government agencies and handled research, publicity, marketing, internal and external communications and other related tasks.
Handled ANC’s breaking news coverage of the 2006 Ultra Stampede, the State of National Emergency declared by former president Gloria Arroyo and the standoff of Philippine Marines at Fort Bonifacio.
News Writer and Segment Producer (ANC)
April 2002 to May 2005
Prepared and produced national, foreign, features and sports news scripts, and handled various sections of assigned newscast.
Worked on ANC’s news coverage of the 2004 Philippine presidential, national and local elections, the Asia tsunami and the US-led assault on Iraq in 2003.
CHARACTER REFERENCES
NAME
DESIGNATION AND EMPLOYER
CONTACT NUMBER
Mrs. Raissa Puno-Diaz
Anchor and journalist for Light Network
Mr. Stanley Palisada
Journalist for ABS-CBN
Mr. Carlo Lorenzo
TV Host for Light Network
Mr. Alfonso Marquez
Journalist for CNN Philippines
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