SAP EDI Process IT Analyst
Resume:
Dianne Jaimee G. Tobias
Block ** Lot ** Alcove Ridgecrest Molino 4,
Bacoor Cavite 4102
********************@*****.***
CAREER SUMMARY
Senior IT Analyst with over 9 years of experience in SAP EDI projects in Asia, North America and Europe with extensive industry exposure gained from Fast Moving Consumer Goods (FMCG), Pharmaceutical and Healthcare industry. Led a high performing team in applying knowledge of Software Design Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) and skills to provide service in IT applications to clients and customers. Proven track record of effectively supporting and monitoring interfaces, planning, and development of mapping programs, implementation of regional and global projects, continuous improvements and initiatives in Asia Pacific.
Demonstrated and recognized skills in EDI set up in SAP for Supply Chain and Logistics, IDOC Message Types, well versed in EDI Standards such as Tradacom, ANSI X12, EDIFACT, XML, CSV, Text and flat files and other formats used in EDI. With a history of productivity and successful project outcomes using applications such as Sterling Gentran, GXS AI, Workbench, Trade Guide, Enterprise, EDIFECS Specbuilder, Ultraedit, monitoring tools and portals such as VANs.
Competent, results oriented, and dedicated team player who is eager to attain effective and reliable results with excellent quality workmanship.
EMPLOYMENT HISTORY
SC Johnson
Innovates, develops and markets effective, high quality brand-name consumer household products ranging from insect control to home cleaning, air care, home storage and car care products.
Senior Process IT Analyst February 2012 – December 2014
Responsible for ensuring the accuracy and timeliness of the daily processes of the company’s Electronic Data Interchange Systems with focus on the technical and functional support of EDI application systems in addition to managing relationships with internal and external customers. Testing and implementation of new documents, partners, and software/standards versions.
Key Accomplishments:
Effectively implemented EDI Order processing of 6 Malaysian customers in a span of 2 months. This reduced manual work of CSR to 10% and automated order processing of the 6 key accounts
Awarded ROHQ Star in June 2014 for the initiatives completed that would automate the order processing of Malaysian customers
Successfully conducted workshop and implemented EDI Logistics processes for our New Zealand market on time with 0 defects and without rework
Enthusiastically participated in the office transfer of a multinational Logistics Service Provider (LSP)for two of our markets: Thailand and Philippines while implementing EDI LSP processes for a new service provider in China successfully
Meticulously completed the EDI LSP project for Australia which was vacated by a colleague thereby preventing delays in meeting the timeline
Diligently took part in the blue printing sessions of a Global Payment Project and helped complete the DMEE trees that were delivered on time
Efficiently worked with a variety of logistic service providers namely DHL (PH/TH), SILK (AU), Main Freight (NZ), Linfox (MY) and Hitachi (JP). Dramatically improved the speed and accuracy of the order processing by 50% in the region.
Actively created, edited and corrected the EDI order and LSP implementation playbooks that were considered reusable, accurate, consistent and effective solution on issue resolution.
Proactively worked with the EDI VAN partners to maintain the customer data mappings and was primary point of contact with retail customers for ASIA.
Singlehandedly worked on requests logged from Asia Pacific and provided client with recommendations that prevented issues from recurring.
Facilitated process improvements within the EDI system that helped reduce manual process steps and improved transmission quality.
Accenture Manila Delivery Center
One of the world’s leading management consulting, technology services and outsourcing companies bringing innovations to improve the way the world works and lives.
Analyst Programmer May 2005 – February 2012
Provided consulting services, technical and functional system support in SAP EDI module to Accenture clients using GXS AI and Sterling Gentran and SAP PI/XI using SAP ECC 6.0. This included situational analysis and decision making regarding system errors and failures as well as interpretation of business and EDI issues to determine appropriate action. Made valuable contributions to knowledge capital, new solutions, services and intellectual property.
Assignments: Bristol-Myers Squibb (2005 to 2010)
Chevron (2010)
Campofrio (2011 to 2012)
Key Accomplishments:
Garnered Project Level Innovation Award in 2012 for instituting significant improvements in services and operations through creative means, including re-usable solutions, processes or work products
Deployed and worked on site for 1 year in New Jersey from April 2009 to April 2010. Exhibited sense of commitment to client through cooperative and open client relationships, and focus on adding value to both Accenture and its client which helped build positive, strong client and vendor relationship.
Developed, maintained and tested EDI maps, related interfaces, and data communications successfully. Supported testing for any related interface upgrades. Supported functional end user requests for data, status and issue resolution meeting and ensuring the client’s timelines and expectations.
Developed and expertly honed skills of 5 Junior Programmers
Acted as OIC of the EDI team for more than 3 years and successfully organized and managed the team’s work effort to provide quality service in a productive and cost effective manner resulting in consistently achieving 0 missed SLAs
Awarded most number of urgent and high tickets resolved within SLA from 2007 to 2008
Received “very top” ratings during Performance Evaluation for 2 consecutive years for exceeding expectations
Painstakingly completed client requests (break fix, customer assistance, required modifications and elective enhancements following the SOPs, work instructions, Standards and build/modify and test application components based on the work request.
Strictly participated and executed peer reviews and component tests that reduced errors and eliminated rework
With only a year of SAP PI experience, vigorously completed Technical Design, development, code and testing of Campofrio’s interfaces on time and pro actively monitored their system.
As a Social Coordinator, participated in planning and organizing Project team building and other Project – wide celebration contributing to the high morale/camaraderie/engagement
As a BS7799 Coordinator, worked with Manila Information Security Organization to ensure that all Standard security policies and processes of the project are adhered to thereby helping Accenture achieve its certification
Athena E-Services Corp.
Leveraging the clients’ business advantage and potentials, acting and serving as an extension of the clients’ business operations, allowing them to focus on their core business.
Abstractor November 2004 – April 2005
Collated, summarized, edited lease documents that provided accurate information/references to the landlord/lessor
Key Accomplishment:
Constantly provided summarized and edited lease documents with minimal corrections thereby contributing to the team’s outstanding performance
EDUCATION
Bachelor of Arts Major in Linguistics, University of the Philippines – Diliman Quezon City
Cum Laude 2004
TRAININGS:
ABAP-DET Training. - Accenture June 2005
SAP R/3 4.x: Overview. Skillsoft - Accenture July 2005
ATS Metrics Overview – Accenture June 2005
MLA CMMi Overview – Accenture July 2005
ATS Capability Maturity Model Overview – Accenture July 2005
ATS Continuous Improvement – Accenture July 2005
ATS Software Configuration Management – Accenture July 2005
ATS Peer Review – Accenture August 2005
Gentran Server for Unix. Sterling Commerce – Sterling Commerce August 2005
GXS Enterprise for Unix. Global Exchange Services – GXS January 2007
Effective Technical Writing - Solutions/Services - Accenture February 2008
Effective Cross Cultural Communication - Accenture February 2008
webMethods 7.1 Integration Workshop - Software AG March 2008
Enterprise Gateway - GXS July 2009
Advanced AI Mapping - GXS August 2009
Phils SAP NETWEAVER XI Bootcamp - Accenture October 2010
Packaged Application Design School – Solutions - Accenture October 2010
Application Analysis Concepts School - Accenture October 2010
SAP PI/XI 7.0 – Accenture Sept 2010
Basic GXS AI Training – GXS April 2012
Effective Business Communication Oral and Written Communication Skills - SCJ May 2012
Effective Project Management Training – SCJ November 2013
Take Charge: Customer Service Training – SCJ Jan 2014
Communicating for Leadership Success - SCJ Feb 2014
Configuration Management Training – SCJ April 2014
Incident Management Training (Basic ITIL) – SCJ April 2014
Service Request Management Training (Basic ITIL) – SCJ April 2014
Change Management Training (Basic ITIL) – SCJ May 2014
Problem Management Training (Basic ITIL) – SCJ May 2014
Knowledge Management Training (Basic ITIL) – SCJ August 2014
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