Customer Service Sales

Corliss Thomas

*** ***** ***** **. #*** Ph# 713-***-****

Katy, Texas 77450 e-mail: ***********@***.***

Summary of Qualifications

** ***** ** ********** ** property and casualty insurance.

** **ars of experience working in a Call Center environment.

6 years of sales experience.

Outstanding sales and customer service skills.

Strong work ethic and high level of professionalism.

Very attentive to detail.

Able to multi-task and work in a fast paced environment.

Have a complete understanding of insurance policies, claims procedures, and pertinent insurance terminology.

Professional Experience

Westchester Construction Inc. – Sales Manager

(June 2009 – July 2015)

Managed office and employees.

Sales and customer service (electronic systems, games and accessories).

Responsible for handling and resolving issues on customer related matters.

Reconciled expense reports/timesheets.

Maintain customer database of sales records in accordance to company guidelines.

Distribution of company literature to stimulate customer interest and sales leads.

Plan and coordinate sale promotions.

Build customer loyalty by placing follow-up calls to customers.

Negotiate and purchasing of new inventory.

ALLSTATE INSURANCE COMPANY – Senior Claim Processor

(October 1999– June 2009)

Answered a high volume of incoming calls and addressed customer service inquiries in a timely and accurate fashion.

Assisted Claim Managers with file closures, resolving complex claim processing issues, quality assurance audits, and claim status updates.

Demonstrated mastery of customer service call scripts within specified timeframes.

Gathered important information and updated customer and claimant records accordingly.

Interacted with customers, claimants, and vendors on a daily basis.

Computer Skills

Proficiency in Next GEN, Microsoft Word, Excel, Windows

Education

University of Houston-DC

Robert E. Lee High School

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