Manager Service

Laine Fedrau

Manager - Joey Eau Claire

Calgary, AB

********@*****.*** - 403-***-****

To begin a career in a successful and engaging company which offers a professional working environment and enables me as a recent graduate to grow and expand my leadership and communications skills while meeting the company's goals.

WORK EXPERIENCE

Manager

Joey Eau Claire - May 2015 to Present

Attained valuable business communications skills with guests and partners

• Trained in having difficult conversations with partners in a way that encourages positive development

• Managed labor in order to optimize profit

• Learned how to motivate partners in order to inspire high morale and performance

• Worked closely with senior management in order to create a high level of communication and coherence within the company

Top 20' Bartender

Joey Eau Claire - May 2014 to Present

Top 20% of bartenders in terms of performance, personality, presentation, and ability to train others

• Managed my time effectively and efficiently in a fast-paced work environment

• Maintained a high standard of organization behind the bar

• Created a fun and positive work environment for both my co-workers and guests- Created many regular and returning guests

• Ensured a high level of communication with other partners in order to create a flawless experience for the guests and a smooth-running work environment for all co-workers Hostess

Chop Steakhouse and Bar - Calgary, AB - June 2010 to September 2011 SQL (Service Quality Leader)- managed the front door and trained all new hostesses and servers

• Ensured utmost hospitality and lasting first and last impressions for all guests

• Organized seating plans and managed the wait list effectively during revenue periods EDUCATION

Bachelor of Communications and Culture in English

University of Calgary

September 2011 to September 2014

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