Project Manager Technician

**** ** ***** *** *******.******@*****.***

Miami, Fl 33194 512-***-****

CHARLIE FRANKS

Career Objective

Seeking a position utilizing customer support and telecommunications experience, broad technical knowledge, soft skills, organizational abilities, and business experience. Experience

Service Lead A&Y Associates – Miami, Fl

April 2015 – Present

Responsible for overseeing completion of investment property modifications and subcontracted services:

• Interior surfaces painting

• Pluming and electrical fixtures

• Marble counter tops polishing and appliance installations

• Scrub, recoat, strip and wax VCT floors

Installation Technician Sound & Security – Boca Raton, Fl December 2014 – March 2015

Responsible for installing/terminating wiring and equipment for sound security data and cctv for all new Whole Foods and other facilities from Key Largo to West Palm beach:

• Plan cable routes and terminations according to print designations with leads

• Resolve plan designation issues with on site Store coordinators

• Terminate/dress cat5/6, 2pair wire, patch panels, jacks, data outlets, cameras, door contacts, alarm panels and speakers

• Install fiber where needed and operate scissor lifts and other equipment

• Install and replace new or existing equipment as needed. Technical Lead Electralink servicing Hewlett Packard – Austin, TX November 2006 – November 2014

Responsible for providing on site technical support for Hewlett Packard data center:

• Supervise 3-5 man crews and plan cabling routes for office jobs or major projects.

• Install T1 lines, fiber and copper infrastructure from IDF/MDF/DMARC/Comm RMS to work stations and network cells.

• Patch switches and servers to network.

• Repair damaged OSP Fiber with fusion splicer or Strip Prep Polish, inspect SM/MM fiber and terminate LC/LC heads.

• Terminate 25/50 pair to 66/110 blocks in DMARC

• Maintain Data Center day to day break/fix requests.

• Install and replace new or existing equipment as needed.

• Coordinate with on site engineers to prepare cells/pods/MDF for new infrastructure installations and equipment upgrades.

Broadband Communication Technician II Grande Communications – Austin, TX April 2005 – April 2006

Serve as onsite project manager to organize install from point of service to customer premise. Ensuring signal quality, cosmetic aesthetics, installing new or replacing damaged/out dated equipment to QC standards on a timed basis.

• Pole certified at 40 feet

• Served as team leader/trainer for new hires

• Equipment utilized: Sidekick meter, RSVP meter, and Signal Strength meter as well as standard cabling and powered hand tools.

• Up sell and new sales where applicable

1430 SW 149th Ave *******.******@*****.***

Miami, Fl 33194 512-***-****

Telecommunications & Cable Installation Technician ICS – Austin, TX March 2003 – April 2005

Working on construction/installation projects – installing cabling systems in new and existing buildings, upgrading old phone systems as well as voice and data cables for clients of varying size and scale. Typical projects will include running lines for phones and data communication implementation or upgrade. Serving as team lead, responsible for customer interaction, inventory management, project planning and management at client site. Activities include:

• Conducting site surveys

• Sales of SBC Products and Services and Customer Retention

• Set up wire relay and terminate jacks/blocks/patch panels

• Cat 3/5/6 and fiber strands for new or existing establishments for voice and data

• Utilizing cable test equipment to ensure circuit & system quality/detect & locate line faults

• Installing voltage protection devices, telephones, test stations, System Switch like CTX/DK phone system and related equipment

Education

Park University 1994 - Major: Liberal Arts - Not completed

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