Assistant Customer
Resume:
Development
KIMBERLY BROOKINS
Olympia Fields, Il 60430
***********@*****.***
Results Oriented-Team Player-High Work Ethic-Visionary-Creative and Innovative-Incorporate
OBJECTIVE:
To obtain a position with a company that will enable me to use my strong professional skills to enhance productivity and profitability in a business environment.
EDUCATION:
Associate Degree
Olive Harvey College Expected: Dec 2015 GPA: 30/3.0
WORK EXPERIENCE:
Manpower-FedEx
Courier Assistant Seasonal
Assorted first class mail and Priority Packages for delivery on a daily basis
Assisted courier with delivery of the mail packages.
Seville Chicago, IL November 2014-Present
Receptionist/Customer Assistant:
Switchboard operator, handle high volume of calls per shift
Answer and direct calls from staff internal and external to appropriate office
Answer customer and direct customers, calls to appropriate transits to book rides, cancel rides, extensions, TAP, RTA, and internal staff to resolve any issues with services,
Research customer information in Trapeze to assure call is being place to correct transit and or staff
Enter customer demographic information using Excel 8000 call log on a daily basis
Research customer information for interviews, pickup time and return trip using Trapeze
Greet and sign customers in for services
Accept and send mail from several couriers within paratransit.
Apro-Temp Services, Chicago, IL
Board of Election, Chicago, IL
Specialist, Intake/Outreach July 2013-Present
Polling Place Administrative Assistant trainer for upcoming Elections
Data Entry for absentee ballots
Ensured applications are fully completed and the appropriate documentation attached
Performed intake and data entry of LIHEAP, fuel fund and other CEDA applications according to all programs policies and procedures
Referred clients to CEDA sites or other appropriate social service agency as necessary
Greeted and signed customer in for services
Inputted customer demographic information and changes into system to give accurate services
Maintained customer files and organized reports on a daily basis
Answered all inquiries via phone, concerning client information
Addressed all issues concerning information from customer to get services provided
Copied, faxed and filled all customer documents
Accepted and delivered mail from several couriers to different locations on a daily basis.
ChildServ, Chicago, IL
Youth Care Worker June 2010-Dec 2011
Provided physical and emotional needs of residents as directed
Worked with group home teams of TLP’S to ensure performance of team duties
Supervised and monitored residents
Enforced and maintained consistency concerning policies and licensing standards
Worked corporately with other staff in planning and supervision of recreational and leisure time activities within group home
Carried out therapeutic activities within group home
Maintained directions for the use of all medications
Informed manager of any needs for medical attention
Exercised control over admission of visitors and use of telephones
Maintained proper privacy and security of residents and staff members on duty
Performed required recordkeeping for daily logs and resident files
Processed residents intakes and discharges, including required documentation for Medicaid standards
Maintained CPR and first aid certifications.
TASC, Chicago, IL October 2001-April 2009
Program Monitor
Communicated with judges, probation assistant states‘ attorney, public defenders and clients for instructions, provided general information, or respond to routine inquires for
juvenile sex offenders. Traveled from juvenile detentions and juvenile sex offenders, facilities to monitor juvenile sex offenders monthly before released back into society
Registered clients into Drug School upon request from the Judge
Talked to all clients in bullpen, if incarcerated at the time of sentencing to give correct information on where to proceed to once released from jail
Entered client demographic information into clients tracking system on a daily basis
Attended court to ensure inmate would be assessed prior to next court date.
ACTIVITIES AND VOLUNTEER EXPERIENCE:
Board Member, Life Center Church, 2007-Present
Volunteer, National Multiple Sclerosis, 2007-Present
Volunteer, The American Cancer Society of Chicago, 2009-Present.
COMPUTER SKILLS:
Proficient in Microsoft Office 2007 and 2010
Basic computer skills.
REFERENCES:
Available Upon Request.
Contact this candidate