Manager Service

Patrick H. Tisdale III

**** ******* ***** ***. * Hermitage, TN. 37076 Home Phone 615-***-****

*****-**************@**********.***

Profile

Hard working and well organized, able to work independently with little super vision

Proven leader who works well under pressure and develops resourceful solutions to problems

Effective team player with strong communication and interpersonal skills.

Supervised and motivated subordinates to exceptional performance.

Had the most consistent production area in the repair center with the highest quality.

Excellent communication and problem solving skills.

Education Graduated May 1991

Jackson Central Merry High School

Honors Society

Experience

September 2014 – Present Service Management Systems (BNA-Metro Nashville Airport)

Project Manager

Manage, supervise, and coordinate activities of workers engaged in cleaning and maintaining premises of the Metro Nashville Airport Authority.

Manage relationships with the customer – responding to request, anticipating needs, conducting special projects throughout the property, and recommending additional services when appropriate.

Manage the service of two subcontractors partnering with Service Management Systems in providing window, garage, and offsite building janitorial services.

Work with customer to better insure that Terminal, Concourse, and office areas are up to standard and meet the guest and customer satisfaction.

Manage an annual budget above 2 million in revenue.

Manage a supply budget of $45,000 including work uniforms.

Manage an approximate total of 95 employees which includes 2 assistant manager, and 6 supervisors.

Responsible for managing the budgeted hours, supplies, uniforms, and equipment usage and repairs.

Responsible for conducting safety audits, meetings, and risk assesments.

Responsible for administrational duties such as payroll, new hire paperwork, managing

vacation hours, and whatever HR issues that may occur.

Responsible for the management of all consumables ordering and inventory control managed by Wasp

Inventory System

July 2012 – August 2014 Service Management Systems (Opryland Hotel)

Facility Manager

Manage, supervise, and coordinate activities of workers engaged in cleaning and maintaining premises of hospitality.

Manage relationships with the customer – responding to request, anticipating needs, and recommending additional services when appropriate.

Enforce company policy and procedures for both Opryland Hotel and Service Management Systems.

Responsible for meeting daily with all managers within the hotel with concerns or request.

Work with customer in Food & Beverage Departments to better improve the cleaning of all kitchen areas to assure they are within Health Department standards.

Work with customer in Public Space Department to better insure that all areas are up to standard and meet the guest and customer satisfaction.

Manage an annual budget above 1 million in revenue.

Manage a supply budget of $55,000 including work uniforms.

Manage an approximate total of 65 employees which includes 1 assistant manager, 7 supervisors, and 6 leads.

Febuary 2009 – July 2012 Service Management Systems (Opryland Hotel)

Assistant Manager

Manage 5 areas of Service Management Systems operation with Opryland Hotel.

Areas are as follows: Front of House team, Back of House team, Dining’s team, Floor Tech

team and Kitchen team.

All areas consist of 1 supervisor and lead per area with exception to the kitchen which has 4

supervisors and 4 leads, totaling 7 supervisors and 6 leads under my leadership.

Total employees managed, 70. Total managed per shift, approximately 47.

Responsible for ensuring that all area cleaning tasks are completed on time and that the quality of

work is beyond exceptional.

Responsible for meeting daily with all managers within the hotel with any concerns or request

that they may have and adhering to those request and seeing that they are completed.

Prepare the weekly schedule for all employees.

Enforce company policy and procedures for both Opryland Hotel and SMS.

Responsible for ordering monthly supplies within budget.

Responsible for managing the budgeted hours for the contract.

Responsible for administrational duties such as payroll, new hire paperwork, managing

vacation hours, and whatever HR issues that may occur.

April 2007 – November 2008 MPC/Gateway Computers

Shipping/Packing Supervisor

Served as Computer Build, Accessories, and Shipping supervisor.

Maintained production standards making sure that all builders follow all processes and use

all correct materials to build quality computers.

Ensured that all computers were downloaded with the correct software suitable for the com-

puters and customers usage.

Ensured that the computers were packaged in the correct box and receive the correct label for

shipping.

Managed the distribution of all items that are required to complete the computer so that the

computer will be able to perform whatever task the customer will require of it.

Ensured that all orders were shipped to the customer in a timely manner and inspected all

packages for quality issues.

Managed the employees by having weekly coaching sessions to maintain the moral,

productivity and quality of the production floor.

Effectively communicated with all levels of management and staff to resolve customer

service issues.

Conducted weekly safety and housekeeping audit on the production floor.

Managed 60 plus employees single-handedly.

April 2004 – April 2007 Asurion Technology and Logistics Center

Repair Center Supervisor

Supervised production team to achieve quality and productivity goals through a continuous

process improvement focus.

Ensured employees are in conformance to the company quality systems in accordance with

customer and company requirements.

Established procedures for maintaining high standards of manufacturing operations, pro-

duction quality, reliability, and safety.

Ensuring product is built by demand and shipped by according to timelines.

Mentor department employees and provide constructive feedback and training to improve

their performance.

Trained and cross-trained employees with existing and new procedures as they were

implemented with the Repair Center.

Coached employees to insure their productivity meets or exceeds accepted requirements.

Empower and challenge employees to work at their highest level of their potential.

Build and maintain an environment grounded in trust and fairness.

January 2002 – November 2003 ( CCA ) Correction Corporation of America

Correctional Segregations Officer

Managed the safety of all inmates housed in the facility.

Single-handedly supervised 150-200 inmates in a shift.

Responsible for keeping a daily log on all that occurred in the unit.

Monitored operation of the inmate units to insure that they are running efficiently and

within policy.

Responsible for the nourishment, hygiene, and personal welfare of the inmates.

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