Customer Service Supervisor

SHYAMSUNDER K. BANGERA

Address: Nensey Complex, K/ 13,

Shri Krishna Nagar, Borivali (E),

Mumbai – 400 066,

Maharashtra, India.

Phone: 986-***-**** / 022- 2897 4307

Email id: *****.*******@**********.***

Date of Birth: 14th October 1974

Career Objective

To achieve high levels in life through sheer professionalism and dedicated hard work.

Be a part of team for the achievement of organizational goal with firm belief in

co-ordinated team effort.

Looking for a challenging position where I can consolidate my experience and knowledge to maximize my contribution as a professional and grow with organization and prove to be an asset for its effective functioning.

Academic Qualifications

Bachelor of Arts (Eco.) from Mumbai University with Second Class (May 1996)

Computer Literacy

Diploma in Computer (Basic)

Work Experience (Total Experience: Approximately 15 years)

Detailed Employment History

Employed with Kirti Tours & Travels since July 2008, as an Officer providing assured customer-satisfaction that does not compromise on quality and expectation.

Job Profile:

Arranging tailor-made packages which provide the client with all the special services they require.

Business Development & Client Servicing

Immigration & Customs clearance

Arranging for Hotels & Transport facilities

September 2004 to March 2008:

Employed with Cambata Aviation (P) Ltd., at the Shri Chhatrapati Shivaji International Airport, Mumbai as Supervisor in the Passenger Services Department dedicated to Alitalia Airlines.

Job Profile:

Passenger Service

Aircraft Security

Co-ordinating with Immigration & Customs

Escorting flight crew and assisting them in clearance procedures

Supervising loader’s work

Arranging for wheel chair assistance to passengers etc..

August 1997 to December 1998:

Worked as a Quality Control Officer for Cambata Aviation, at the Shri Chhatrapati Shivaji International Airport, Mumbai.

Job Profile included:

Ramp Services

Aircraft loading supervision

Passenger Service

In – flight security In Charge and Cargo Vigilance

These services were provided for International Flights such as British Airways, Cathay Pacific, Gulf Air, Qantas, and Swiss Air.

December 2003 to April 2004:

Worked as a Security Supervisor at Hotel Marine Plaza, Mumbai.

May 2003 to November 2003:

Worked for Soft Touch Aviation Service provided to Jet Airways, India.

Job Profile included Aircraft Loading Supervision, Passenger Service, Aircraft Security, Cargo Vigilance, etc.

Jan 1999 to March 2003:

Worked for Proline’s physical fitness club as a Sr. Executive in Customer Service Department.

Personal Details

Height: 5 Ft 9.5 inches.

Languages known: English, Hindi, Marathi, Gujarati, Kannada, Tulu.

Achievements: Undergone a 30 days Specialised Training in the (Eagle Squad) with the Mumbai Police.

Also received the Best Student Award in N.S.S.

Sports Activities: Medalist - Athletics at the Intra College level

Silver & Bronze Medalist in High Jump, 110 mts. Hurdles, Javelin Throw.

Interests: Reading, Music, Sports, Participation in adventurous sports, travelling.

Strength: My family and my willpower to achieve my objective with hard work and dedication.

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