Technician Maintenance

BENJAMIN YENIPOHO SILUE

**** ********* ******, *** ** Cell: 646-***-****

Bronx NY 10474 Email: ******@*****.***

EDUCATION

Lehman College, CUNY, Bronx, NY

Pursuing Bachelor of Science in Computer Science 107 credits

CERTIFICATES

Cisco Certified Network Associate Routing and Switching(ICND2, CCNA)

Network-Plus (N+)

CompTIA A+

PROFESSIONAL EXPERIENCE:

CompuCom -Data Center Technician New Jersey 09/13 to present

Run Ethernet and fiber cables and troubleshoot network issues

Installed of new servers, switches, and routers in racks

Labelled all devices and cables per client standards

Performed upgrades, configuration maintenance, and repairs of system hardware.

Decommissioned redundant equipment and cables

TD BANK. – PC/LAN Technician New York, NY 06/12 - 05/13

Fixed network connectivity issues

Fixed/ configured printers

Re-imaged PCs and solved software issues

Documented issue resolution using the helpdesk ticketing system

Department Of Education (DOE) Academy Of Public Relations, New York, 09/11- 06/12

Desktop Support Technician (Intern)

Troubleshoot and repaired Level 1 network connectivity issues

Physical network troubleshooting – drops, switch ports, crimping cables, terminating cables

Maintained inventory of all hardware and software resources and parts

Basic Active Directory maintenance – Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, Group Policy Management

DecisionOne Corporation, Data Center Technician. New York, NY, 02/09 - 07/09

Troubleshoot hardware and software issues in conjunction with System administrator’s help

Replaced many components on SUN servers such as system boards, motherboards, power supplies,

I/O boards, disk drives, memories, CPUs, NVRams, Center Planes and many more

Performed installation and decommission of SUN, HP Blades, switches, and IBM Machines

Ran diagnostic and upgraded firmware on servers

Handled Solaris installation on SUN desktops/servers, and wrote end-of-shift /weekly activity reports

Eastern Standard Consulting, Network Cabling Technician New York, NY, 09/07-11/07

Installed and tested network cables using appropriate tools (punch-down tool, multi-meter, crimpers)

SKILLS

Cisco routers and switches configuration, Windows XP, Windows 7, DNS, NAT, TCP/IP

Servers maintenance (hardware)

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