Customer Service Manager
Resume:
Brian L. Worrick
Sugarland, Tx *7479
Phone: 713-***-****
Email: ************@*****.***
OBJECTIVE
To secure a position utilizing my experience in International Operations, Procurement, and Logistics. Taking ownership of tasks and challenges to meet company goals as a leader and team member are contributions that I offer for any position. Advanced to intermediate skills in Microsoft Word, Excel, Power Point, Oracle OM, and PO Super User. Proficient use of Icoterms 2010.
PROFFESSIONAL EXPERIENCE
Stoller International, Inc – Houston, TX 2006-Present
International Operations Manager
Direct communications with International clients regarding product pricing, product selections, and availability
Prepare Proforma Invoices for order confirmation
International Orders management from inception to product destination
Procurement of all Ag related chemical raw materials needed for production for both domestic and foreign subsidiaries
Manage all aspects of logistics for all International orders including LCL, FCL, and Air
Work directly with forwarders and freight agents to keep transportation cost in line and insure on time delivery
Familiar with DG requirements when shipping hazardous good
Work with the customs broker through the Import Process for all inbound cargo
Establish the sales budget based on purchase forecast
Process R & D orders for trial and registration
Work with regulatory manager to maintain product registrations, EPA, OMRI, both domestic and foreign
Liaison between Marketing and Production to insure orders are correct and completed in a timely manner
Coordinate SGS inspections when required
Work directly with AP/AR to approve all department invoices and reconcile account balances
John Greer & Associates, Inc. – Wimberly, TX 2000-2006
Houston - Dry Goods Manager
Procurement of all non-perishables needed to fulfill the Chevron Cabinda catering contract serving approximately 3,000+ contractors three meals per day
Drafted load plans for same dry goods
Received and stage out bound cargo
Scheduled the inland drayage and loading of containers
Coordinated and carried out SGS inspection requirements
Approved vendor invoices
Maintained the proper documentation for the off shore operation
Gathered quotes for the completion of bid proposals
Created and expedited shipping of seasonal executive and managerial marketing gifts
Export Food & Beverage, Inc. – Houston, TX 1984-1999
VP Operations
Communicated directly with International clients regarding pricing and order placement
Prepared Proforma Invoices for order confirmations
Managed the daily operations of a turnkey International service company
Supervised all warehouse and facility functions
Orders management from start to finish
Procurement of all and everything need to fulfill purchase orders
Worked directly with steamship lines and forwarders to arrange export shipments and logistics
Maintained and Managed the U.S. Customs bonded area
Coordinated SGS or BVAC inspections when required
Obtained the proper USDA OR AFIS certificates required for Export
Responsible for keeping current with Department of Commissary Affairs procedural issues
EDUCATION – Evansville University, 2 years course study. Evansville, IN
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