Customer Service Microsoft Office

Justin George

Supervising Systems Analyst / Soarian Scheduling Administrator - Woodhull Medical

Center

Brooklyn, NY

*********@*****.*** - 646-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Supervising Systems Analyst / Soarian Scheduling Administrator Woodhull Medical Center - May 2002 to Present

Back up administrator for Symposium Express Appointment Center Software

• Manage the planning, implementation, user training

• Responsible for testing and maintenance of Soarian Scheduling.

• Support day-to-day operations of the Template Management Department

• Building newly requested templates

• Creation of User Ids/roles and training of new employees

• Assist user with scheduling issues and tech support during the day and off hours

• Manage physicians schedule and block schedules due to training, vacation, etc.

• Verify data and/or correct data when necessary for quality assurance.

• Analyze and report system needs to Senior Management

• Use of Data GPS software to print specific reports for Senior Management

• Grant users access to the system as well as security access based on job function

• Liaison with providers, vendors and internal departments to address technical issues

• Create Policies and Procedures for the Template Management Department

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Clerical Associate III

Woodhull Medical Center - March 1999 to May 2002

Charged with the maintenance of patient's appointments

• Track incoming Specialty referrals

• Updated patient's demographics as well as insurance information

• Notified patients of scheduled appointments

• Miscellaneous clerical functions as assigned by Unit Supervisor RTV Clerk

The Sports Authority - September 1996 to March 1999 Responsible for the return and tracking of defective merchandise to vendor

• Maintained electronic inventory records and ensured proper credit was received

• Collation of product defect information and delivery of reports to manager

• Assisted in the loading and unloading of trucks

• Prepared merchandise for sales floor

Assistant Supervisor

Macy's East - September 1993 to November 1995

Responsible for training of newly hired receiving personnel

• Monitored availability, maintained order and reorder levels

• Distributed merchandise to the relevant department. EDUCATION

Diploma

Boys and Girls High School - Brooklyn, NY

June 1990 to September 1996

ADDITIONAL INFORMATION

• Excellent interpersonal, team building, customer service and communications skills

• Highly organized and detailed oriented.

• Considerable experience in all phases of administration

• Familiarity with Microsoft Office Suite

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